Video streaming: Recording from Amazon

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    ummagumma

    So this doesn't seem to work for amazon prime video in Australia??? is it only going to work in the U.S. version? there are some significant restrictions that don't seem to be addressed on the sales pitch page...

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    edmello

    I am in the UK and I cannot get Amazon Prime Video work.

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    ummagumma

    I am guessing this is the level of support to expect from this company hey?!?

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    kkurulak

    This is only designed for U.S. use and forget about getting your money back. If you have not purchased this... don't and save yourself the grief. Maybe some day it might be good but not now, it's a struggle to use each time. 

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    Johnscorp

    Purchased in Australia and does not work for Amazon Prime Video Australia? Should have checked the comments before purchasing. Shame, it looked like a great progam, just not sure which it was intended for and perhaps the people selling it should state it only works there.

    Don't purchase unless you know it will work in your country of purchase.

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    ummagumma

    And there is literally no customer support, like none, the only contact I have had is in this thread and there's not an employee to be seen, seriously do not buy

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    kkurulak

    Well after 2 more updates to the software, it still is useless, Does not even recognize www.primevideo.com so don't waste your time or money on this one. I have tested both DVDFab (Works Great) and TunePat (Which seems to work but you can not view video in trial)

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    Coppersa

    Tested on Amazon Prime Video Australia recorded - but at the end of the video it stated "error" no further technical information. Appeared to be recording at the time but  nothing saved. Extremely disappointing. 

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    Johnscorp

    Like me mate, you probably did not read this before purchase. I am also sooo disappointed at forking out money for something that doesn't work. Company should be held to account and at least refund us. They do not mention anywhere that this program does not work with Amazon Australia. Good luck, maybe one day they will get it together.

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    kkurulak

    LMFAO... Newest update still doesn't even remotely address the issue of any location other than USA.

    (Sorry, big fingers equal spelling mistakes)

     

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    Johnscorp

    Kkurulak, Maybe we need to take out an Amazon USA subscription. LOL Lucky I only paid about AUD28 and not the full price. Would have really been pissed off then...
    It looks like an UNINSTALL to me. As far as I'm concerned, just a waste of recourses and time.

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    kkurulak

    Johnscorp, its only saving grace for me is some of the audio otherwise it would have been gone long time ago. 

    It is very disappointing as I switched back to Amazon.ca just over a year ago, it didn't make sense to pay extra on the conversion rates. There are a few other programs out there that do work when I test them, just have to convince myself to throw this out and grab one of them.

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    Coppersa

    I will take the matter up with the German Distributor and request a refund as it the program does NOT work in Australia (paid in Australian $). They are significantly bigger than Audials, which is a Romanian organisation. Cheers.

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    Coppersa

    By the way if you don't hear back from me, that will mean I DID get a full refund, because they will probably terminate my account immediately and I won't be able to respond. If I am unsuccessful I will respond :)

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    Johnscorp

    Coppersa, would be very interesting to see how you go. Good luck.

    Cheers.

     

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    kkurulak

    Coppersa, Hopefully you're successful and don't get a chance to read this but I too must say good luck.

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    Coppersa

    Dear all, Just received an email back from the German Distributor (Ashampoo). They are a very reliable Organisation. They have refunded the full amount and as such I will be uninstalling Audials One 2021 as it does not work in Australia. I thought I'd drop you a line just before uninstalling. Cheers

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