Audials is the most versatile music and video streaming recorder, compatible with all relevant sources. However, new releases of streaming service apps & websites may break compatibility - until we fastly update Audials.
Currently known (unsolved) problems
Seldomly: Video Streaming - recording not starting (reported 2021-10-15)
In some circumstances, video streaming recording in mode "internal player" won't start recording.
Workaround: try the recording in one of the supported browser in order to record properly your desired movie.
As a note: check that the Windows is up to date including video and gpu drivers, the graphic card should not be older than 4 years.
we are working hard to fix these problems as soon as possible! If you have reproduced any severe issue not listed here, please let us know.
Recently fixed problems
Spotify blocks some users
Workaround: Use mode "background recording" at 1x speed to avoid being detected
Youtube recording fails - Music Load, Music Streaming and Video Streaming were affected (reported 2023-02-17, fixed on 2023-02-17)
Music Streaming: Tidal remote control or URL not working (reported on 2023-02-09, fixed on 2023-02-13)
Music Streaming: Napster tagging issue (reported on 2022-09-28, partially fixed)
Audials 2022 and older versions - Crash at startup - some users which started older Audials versions on 18.01. between 15:00 and 19:00 may have automatically installed a faulty "Streaming Service" component, causing a crash on startup.
Workaround: Uninstall your Audials and reinstall it (the versions can be found here) and the problem is fixed.
Music Streaming: Tidal remote control or URL not working (reported on 2022-11-16, fixed on 2022-11-18)
Music Streaming: Spotify connection fails since the update to 1.1.94.872.xxx (reported on 2022-09-23, fixed on 2022-09-26)
Music Streaming: Amazon and Tidal - Master quality setting is missing in Audials 2022 and older versions (reported on 2022-09-21, fixed on 2022-09-23)
Youtube recording failed in Audials 2021 and older versions (reported 2022-09-14, fixed on 2022-09-14)
Music Streaming - Deezer - there is a noise at the very beginning of a recorded track (reported 2022-08-10, fixed on 2022-08-31)
Unable to update Streaming Service 3.3.780.0 (reported on 2022-08-18, fixed on 2022-08-18)
Music Streaming - Napster tag detection broken for since new Napster player v.1.0.2 (reported 2022-07-05, fixed on 2022-07-30)
Music Streaming - Tidal drag&drop not working (reported 2022-06-10, fixed on 2022-06-14)
Workaround: try to use record while playing method until our developers will fix this issue
Video streaming recording: Firefox in version > 100 doesn't record video streams properly (reported 2022-05-02, fixed on 2022-05-11)
Workaround: Use Chrome or Edge browser, or an older version of Firefox browser
Video Streaming - using the option "find or record subtitles" > "render subtitles played by x into file" causes that video recording may stop suddenly, before video is completed (reported 2022-04-20, fixed on 2022-05-11)
Workaround: Use "find or record subtitles" > "search the web for matching subtitles" instead
High Speed Video recording issue (reported 2022-03-04, fixed on 2022-03-10)
Due to update of Windows system (for "internal" mode) and Chrome 99, high speed video recording may fail. Workaround: Disable "high speed" (normal speed works further fine)
Youtube recording fails - in older Audials versions: Music Load, Music Streaming and Video Streaming were affected (reported 2022-02-09, fixed on 2022-02-09)
Seldomly: Video Streaming - videos not detected in none of the browser (reported 2022-02-02, fixed on 2022-02-03)
Music Streaming - Spotify drag&drop connection fails after recording the first track (reported 2022-01-25, fixed on 2022-02-02)
Music Streaming - Napster tagging - the tagging is not working Napster app+Firefox+Edge (reported 2022-01-25, fixed on 2022-02-01)
Music - Load - records video instead of audio (reported 2022-01-26, fixed on 2022-01-27)
Music Streaming - Audials 2022 recording from Deezer not working on Win 11 only Win 10 (reported 2022-01-05, fixed on 2022-01-18)
Music Streaming - Youtube recording - fails in older Audials versions: Music Load, Music Streaming and Video Streaming were affected (reported 2022-01-07, fixed on 2022-01-10)
Music Streaming - Spotify recording - tracks, recorded from Spotify, sometimes have few first seconds recorded twice (reported 2021-10-10, fixed on 2021-12-10)
Music Streaming - Amazon Music - remote-control recording (drag&drop) is currently broken (reported 2021-12-07 in the morning , fixed 2021-12-07 in the evening)
Music Streaming - Amazon music recording (reported 2021-11-27, fixed 2021-12-03)
Caused by new version of Amazon music 8.8.2.2305a, severe problems with recording.
Music Streaming - Spotify background recording no album tags (reported 2021-11-01, fixed 2021-11-25)
Recordings missed "album name" and "album cover" tags
Music Streaming - Tidal drag and drop not working (reported 2020-11-18, fixed 2020-11-19)
Caused by a small change of Tidal 2.28.0.238
Music Streaming - Spotify mode "record while playing" - Recordings with no tags (reported 2021-10-29, fixed 2021-10-29)
Caused by new version of Spotify 1.1.71.560
Music streaming - Amazon Music mode "record while playing" not working (reported 2020-10-27, fixed 2020-10-29)
Caused by new version of Amazon Music 8.8.1.2303
Music Streaming - Tidal not working (reported 2020-10-18, fixed 2020-10-20)
Caused by new version of Tidal 2.28.0.238
Music Streaming - Amazon Music mode "Remote control (drag & drop)" not working (reported 2020-10-03, fixed 2020-10-11)
Caused by new version of Amazon Music
Comments
9 comments
Hopefully theres an update soon love this program cool and fast ! I have windows 11 mostly record on Youtube platform am planning to stick with this one don't really need to get the 2022 one. Just have that issue where recording process justs STOPS. Thanks for looking into this issue 👍👍
Hi...
I just want to tell you that i am not going to use you product ever again... but maybe you dont care anyway... I wanted to record a live show today that i have been looking forward to do for weeks... I recorded it and I did everything right... But after, when i wanted to check it the show was recorded nicely but there was no sound at all... not good...
Did you make sure your default audio recording device is working and all drivers are functional? Did you verify in Audials to make sure your audio recording device is listed as an active device? Did you encounter any errors during recording? You should send the log file to Audials for analysis if you are able to record video and audio from another source.
The Spotify drag and drop does not work. I dragged a playlist to Audials one, it can only record the first 30s. Very disappointed.
Hello,
I've used the app for quite some time and the Music Sreaming service worked perfectly fine, but since some months it doesn't for Youtube. When you record something there, there's a distorted ad, then the audio starts and the end is cut of. I don't know how to fix it. If you have some tips, please give them to me and to the devs: please fix it. I love the app and would like to use it fully again. Also, back then, many audios could be recorded at once, now there's only the possibility for one.
buongiorno, uso audials One dal 2019 passando sempre alle nuove versioni e hanno funzionato bene. Ho aggiornato alla versione 2023 e sono cominciati i problemi non riesco più a registrare e si blocca tutto potete darmi qualche suggerimento? (il mio sistema operativo è windows 10).
sono costretto a ritornare alla versione 2022
Since yesterday I am unable to record from Amazon Music app on my PC using Audials 2022 which is upto date as is Amazon Music. Please advise.
THIS PROGRAM SUCKS! JUST STOPPED WORKING FOR AMAZON AND TRIED TO SEND EMAILL AND IT WILL NOT ALLOW ME KEEPS SAYING PRODUCT CAN NOT BE PBLANK WHEN I SELECT ANYTHING.
BLANK WINDOW FOR AMAZON, SOLUTION PRESENTED ON SITE DID NOT WORK.
Have had an open ticket on Audials for a month now, new Audials 2023 won't recgnize ANY CD/DVD drives on my computer, Audials 2022 still does, just the new version. Totally worthless to me. Have already sent in the screen shots and logs. Definitely a glitch in the new version.
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