Technology and the online enviorment bring us all the benefits, but at the same time, challenges. And on of these is to protect the personal data of our customers.
You can read more about Privacy Policy on our website!
If you want to ask Audials AG about the deletion of your personal data, we would like to introduce you to the deletion process.
We will delete all your data in our database.
If you have ordered a product, due to accounting obligations, we only need to keep your order information.
We will delete your data in our support system, from that moment we will lose your e-mail history. In the future, you will need to create a new account for support requests that is no longer linked to this e-mail thread.
There may be data in the domain of our payment service provider Digital River. Audials can not delete user data in the Element5 database. Please contact Digital River for data deletion:
You can not reverse the deletion process when it is started!
If you are sure you want to start the data deletion process please contact the support department.
What information will the support department need in this regard:
- E-mail address
- Username
- Reason: GDPR
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