How do I get my money back? Denisa Aleman November 20, 2020 20:44 Updated Follow We promised you that if you are not satisfied with your Audials PC product within the first 14 days of purchase, you will get your money back. And we keep this promise! The money-back guarantee is processed by our e-commerce provider, Digital River. If you would like to claim your money-back guarantee: Either contact Digital River, directly: MyCommerce Customer Care Center Or send us a request. We will trigger the refund process for you. Related articles How do I cancel my Gold Subscription? Problems with your order or the payment? Which edition of Audials PC is the right one for my needs? Streaming Service 3.1.57900.0 (2018-07-10) Audials 2018.1.49500.0 (2018-07-19) Comments 0 comments Article is closed for comments.