Comments

4 comments

Sort by Date Votes
  • Avatar
    Denisa Aleman

    Hi Hagbart666, 

    Please make sure that you install the latest Audials version from our Website: 

    https://audials.com/en/downloads

    or Audials older version from here:

    https://support.audials.com/hc/en-us/articles/360000185360-Previous-Versions-Downloads

    Please also make sure that your windows system is up to date, deactivate your firewall during the installation and install Audials with admin rights. Should you still get error messages, please contact us by email : support@audials.com

    0
    Comment actions Permalink
  • Avatar
    DJH42

    Until 2 days ago I have been successfully running Audials one 2019 (paid version) on an old computer with Windows 7 Home Premium. However presently the program is not functioning any longer, instead, I continue to receive the following error message: “Unable to connect to the Audial servers.” I have a good Internet connection and I followed all suggestions I could find on the Internet (Forums) to try and solve the problem to no avail. Finally, I de-installed and re-installed the program but that did not solve the problem either. Do you have any suggestions?

    0
    Comment actions Permalink
  • Avatar
    Andreea

    Hi DJH42,

    1. have you already checked that your antivirus/firewall is not blocking the servers? or do you use any proxy/vpn setting?  

    2. Audials has published on their website more details about older versions, check here https://audials.com/en/service and currently this article was published too: https://support.audials.com/hc/en-us/articles/6186391476370-Windows-7-related-issue might also be related to your case
     

    0
    Comment actions Permalink
  • Avatar
    Mirela Radu

    Hello,
     
    we have to apologize:
    In the last announcement on our site, we pointed out that there could be problems with Audials' "Code Signing Certificate" under Windows 7 without the necessary updates (and how to fix it).
    That's true.
     
    However, we have found an OTHER bug that can cause a "crash on startup" on some Windows 7 installations.
    We were able to reproduce and fix this crash. The crash was caused by an automatically updated component "Streaming Service".
    To get the installation working again, please try this:
     
    1) Uninstall Audials
    Via Windows, "Programs and Features"
    This will delete the crashing component
     
    2) Install Audials from here:

    https://support.audials.com/hc/en-us/articles/360000185360-Previous-Versions-Downloads?_ga=2.148505783.1667139882.1656307997-2030077871.1655702221 
     
    This will also load the latest version of the "Streaming Service" component that we just released.
    After that, Audials should start normally again.
     
    Best Regards
    …
    ---
     
    Addendum:
    a) Audials does not support Windows 7 operating system for several years. And the older versions of Audials that still supported Windows7 are no longer maintained.
    b) Microsoft has also stopped supporting Windows 7 for some time. There are various serious security issues, and there can be incompatibilities with all kinds of software such as e.g. Audials.
    We still found and fixed this current bug because our goal is to do everything we can to support our users.
    But we cannot promise this for the future – like most manufacturers, we no longer regularly test Audials on Windows7.
    We therefore ABSOLUTELY RECOMMEND that all users upgrade to Windows 10 (or 11).

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post