Troubleshooting: Empty Update dialog window Andreea May 16, 2021 22:03 Updated Follow If Audials doesn’t display certain content correctly like: Clicking on „Update“ produces empty window At Audials startup, empty dialog box appears „News“ in Music area shows no content „Television“ doesn’t work, no channel plays the reason of the problem is most probably because the „Webview2“ component was not installed properly on your Windows. Audials uses this Standard Windows component called „Webview2“ to display certain contents, like the ones just mentioned.Installation of Webview2 should have happened through your Windows update or Audials installation, but possibly that has failed. Solution on how to try to properly install the „Webview2 component“ on your Windows: Microsoft provides a free installer of Webview2 at https://developer.microsoft.com/de-de/microsoft-edge/webview2/There, choosing „Evergreen Bootstrapper“ is the easiest option. Alternatively, this „Webview2 Evergreen Bootstrapper“ should also be shipped with your Audials installation. While Audials is closed, try to run manually the file „MicrosoftEdgeWebview2Setup.exe“ located in „C:\Program Files (x86)\Audials\Audials 2021“: Related articles Troubleshooting: Update installation failed Troubleshooting: Video will not be detected Submit a request Troubleshooting: Problem report: Audials detected a problem Creating and fulfilling a music wish list Comments 1 comment Sort by Date Votes Haudegen1968 April 07, 2021 22:42 Seit einiger Zeit zeigt das Updatecenter nur ein weisses Fenster an Kein Update möglich 0 Comment actions Permalink Please sign in to leave a comment.