Troubleshooting: Update installation failed

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  • Avatar
    kato9

    Absence totale de soutien technique. excessivement déçu de Audials. On est laissé à soi même. Le supposé support est banal et stupide car on ne trouve pas la réponse adéquate. C'est à se demander si c.est préférable de se faire rembourser plutôt que d'être ridiculiser

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    smarty1048

    Uninstalled, but not cleanly

    Way to get rid of all

    Start cmd.exe as administrator and enter following to deactivate hibernate and shutdown windows

    • powercfg.exe /hibernate off
    • shutdown /s /f /t 0

    Start Live Linux (ubuntu) and delete files of Audials mounting via sudo in terminal

    • sudo mount -t ntfs-3g /dev/<device of windows> /<your directory>

    Open file explorer and delete files. Here a list of Audials files for deletion. Sugested from Mirela Radu

     

    %localappdata%\RapidSolution
    %programdata%\RapidSolution
    %allusersprofile%\RapidSolution
    %localappdata%\Temp

    %localappdata%\Audials
    %programdata%\Audials

     

    And the advice to clean registry, also sugested from Mirela Radu

     

    You edit the Registry on your own responsibility. To prevent data loss, we recommend that you back up the Registry: open Windows Registry as an administrator > click File in the menu, and then Export >Save file to your desktop. Then delete the registry entries from:
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\RapidSolution
    HKEY_CURRENT_USER\Software\RapidSolution

     

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    duanekiser

    I tried everything above listed... Deleted files, Cleaned Registry, uninstalled everything including Vcd drivers...  Reinstalled... Same Problem...  Keeps asked to apply the same update over and over...   Streaming Services 3.3.778.0 over and over...

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    Mirela Radu

    Hello, 

    please try to:

    1.close Audials

    2. open folder "C:\ProgramData\Audials\Audials 2022\" and delete all the folders with the name: "CaptureBackend.new.updating" and "CaptureBackend.new".

    3. try to start Audials again. 

    Thank you! 

    Have a nice day!

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