Audials One 2023 won't run after update

Comments

8 comments

  • Official comment
    Avatar
    Mirela Radu

    Hello,

    Let's try with a complete cleanup:

    You should be able to uninstall all Audials versions from Windows Control Panel > Add or remove programs (Programs & Features). If Audials does not appear there, then you should open your Windows File Explorer and delete all Audials versions manually from the following locations:

    %localappdata%\RapidSolution
    %programdata%\RapidSolution
    %allusersprofile%\RapidSolution
    %localappdata%\Temp

    %localappdata%\Audials
    %programdata%\Audials
    %localappdata%\Temp

    Before you delete also the Audials files from the registry entries, you should note that you will edit the registry at your own risk. To prevent data loss, we recommend that you back up the registry: Open Windows registry as administrator (type in Windows Search 'regedit' hit Enter) > Click "File" in the Menu and then "Export Registry" > Save the file on your desktop:
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\RapidSolution
    HKEY_CURRENT_USER\Software\RapidSolution
    Computer\HKEY_CURRENT_USER\SOFTWARE\Audials
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Audials

    Then run all Windows updates including the drivers updates (sound and video card) ... reboot the computer, disable temporarily your firewall/antivirus program, and install the latest Audials 2023 version as an Administrator: https://audials.com/en/download

    Comment actions Permalink
  • Avatar
    hcczmmadd

    I have the same issue.

     

    0
    Comment actions Permalink
  • Avatar
    Laverne4383

    I have the same problem and I am wondering why is it happening?

    eggy car

    0
    Comment actions Permalink
  • Avatar
    Dev Preston

    I have now updated to the latest version 2023.0.229.0 but the issue remains.  Very sad.  I hope a solution comes soon, frustrating to have no use of it at all.

    0
    Comment actions Permalink
  • Avatar
    Dev Preston

    Thanks for the official reply. It doesn't fully make sense, you might be assuming I know something that I don't.

    0
    Comment actions Permalink
  • Avatar
    mrgorgoasshole

    I need my installation key to reinstall audials 2023

    0
    Comment actions Permalink
  • Avatar
    Dev Preston

    No, that did not work, unfortunately.  I notice that the version has rolled back to 2023.0.223.0 so that is what I installed.  I did not previously know about working with registry entries but I went and did some learning then followed every step in your reply.  Despite spending a lot of time doing it as thoroughly as I could, I get the same result as previously:  Audials One splash screen opens then the whole thing shuts down.

    What is the next thing I could try, please?

    0
    Comment actions Permalink
  • Avatar
    Mirela Radu

    Please contact the support team at support@audials.com

    0
    Comment actions Permalink

Please sign in to leave a comment.