Audials One 2023 won't run after update
I am a Windows 11 Home user. I updated Audials One 2023 today to version 2023.0.223.0
Now I just can't open it. The logo image comes up for a few seconds then disappears. It is not showing in task manager either. Obviously, if it won't open I can't use it. I tried uninstalling and reinstalling but it makes no difference
Help please, thanks
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Official comment
Hello,
Let's try with a complete cleanup:
You should be able to uninstall all Audials versions from Windows Control Panel > Add or remove programs (Programs & Features). If Audials does not appear there, then you should open your Windows File Explorer and delete all Audials versions manually from the following locations:
%localappdata%\RapidSolution
%programdata%\RapidSolution
%allusersprofile%\RapidSolution
%localappdata%\Temp
%localappdata%\Audials
%programdata%\Audials
%localappdata%\Temp
Before you delete also the Audials files from the registry entries, you should note that you will edit the registry at your own risk. To prevent data loss, we recommend that you back up the registry: Open Windows registry as administrator (type in Windows Search 'regedit' hit Enter) > Click "File" in the Menu and then "Export Registry" > Save the file on your desktop:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\RapidSolution
HKEY_CURRENT_USER\Software\RapidSolution
Computer\HKEY_CURRENT_USER\SOFTWARE\Audials
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Audials
Then run all Windows updates including the drivers updates (sound and video card) ... reboot the computer, disable temporarily your firewall/antivirus program, and install the latest Audials 2023 version as an Administrator: https://audials.com/en/downloadComment actions -
I have the same problem and I am wondering why is it happening?
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No, that did not work, unfortunately. I notice that the version has rolled back to 2023.0.223.0 so that is what I installed. I did not previously know about working with registry entries but I went and did some learning then followed every step in your reply. Despite spending a lot of time doing it as thoroughly as I could, I get the same result as previously: Audials One splash screen opens then the whole thing shuts down.
What is the next thing I could try, please?
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Please contact the support team at support@audials.com
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Uninstall the program, restart your computer, Fireboy and Watergirl Game and then reinstall it. This can fix issues caused by corrupted files or incomplete updates.
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