Slow audio on video recordings

Follow

chrisd999

• June 07, 2022 20:38

I upgraded to Audials 2022 today and tried to record some episodes of Futurama from Disney+.  In all 6 cases, the video recorded correctly but the audio was approx 3x slower.  All the episodes showed as around 20 minutes long when downloaded but when played showed as about 2 hour long.  I've tried the internal recorder and also recording via Chrome with the same results.

The software warned me about having MalwareBytes running when I first started the recordings so I disabled that.  Any idea what is happening?

0

• 

  Mirela Radu

  • June 10, 2022 07:16

  Hello,

  we have contacted you via email because we need more information. 

   

  0

  Comment actions Permalink
• 

  danxmanly

  • July 16, 2022 14:42

  Any update on this... Netflix doing the same thing!

  0

  Comment actions Permalink
• 

  chrisd999

  • July 16, 2022 15:32

  Nothing support suggested worked initially and then there was a delay as the ticket was sent to the developers.  While I was waiting I found that there was an update for my Realtec device driver on my motherboard suppliers website.  Installing that seems to have cured the problem but I need to do some more testing to be sure.

  The dev team have recently got back to me asking for more info from Chrome and also saying my sound card settings were set to record 6 channels which could also be an issue. Haven’t had chance to respond yet, but if you haven’t yet, check your Motherboard manufacturer to see if you have an upgrade.

  0

  Comment actions Permalink

Please sign in to leave a comment.