stopped downloading from you tube

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nonowt

After the latest update Audials One 2021 stopped downloading audio from YouTube. Tried everything (within my limited knowledge) but cannot get it to work. Simply says "Waiting ..." and then nothing else. Any ideas would be welcome.

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    Denisa Aleman

    Hy nonowt, 

    Make sure that you are using a browser that is compatible with Audials. : Chrome, Edge,Firefox oder Explorer. 

    You can also contact the audials support for more details.....support@audials.com

    Thanks !

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    nonowt

    Thanks Denisa, that makes it work as long as I use YouTube Music - I can live with that so thank you again for your assistance. All the best, nonowt

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    nonowt

    Sh*t - I had it working yesterday and now I can't get it to work today - can someone give me a list of actions - starting at open xxx browser and audials one - to what and how from there - until click on "youtube" or "youtube music" etc. - I can get it to download "live" music as it is playing but not fast youtube music. Hope this makes some sort of sense!

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    Denisa Aleman

    Hy nonowt,

    You can also copy the URL-Link from Youtube and to paste it in the URL Section from Music Streaming feature in Audials.

    You can find more details here:

    https://support.audials.com/hc/en-us/articles/360015264919-Recording-an-audio-stream-with-Audials

    Or you can contact us by Email : support@audials.com

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    nonowt

    Frustrating to say the least! Sometimes it work and most times it doesn't. Quick download only ever works with music.YouTube.com and never works with YouTube.com. Tried audible first and then music.YouTube.com and then the other way round. Tried clearing all the cache's but still no joy. Does this program actually work or have I been sold a dud? HELP PLEASE!

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    Denisa Aleman

    Hi nonowt,

    Yes is should work.

    Please make sure that you use Audials as an admin. Under Audials Options > General Troubleshooting view > manage and run driver installation. If necessary restart your system. 

    https://support.audials.com/hc/en-us/articles/360015927679-Troubleshooting-Drivers-help-for-all-driver-related-issues-

    You could try to copy the Youtube URL from browser and paste it into Audials > Video Streaming view... will it work? if not which is the behavior you get there? could you provide us the URL of Youtube video you tried and also a screenshot illustrating the problem per Email at     support@audials.com 

    Thanks !

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