I cannot access the key I previously purchased.

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2 comments

  • Avatar
    sebew69197

    Hello,

     

    I am reaching out because I am unable to access the product key I previously purchased. When I check my account/history, the key is no longer showing up or working.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Best Regards

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  • Avatar
    Lucas Santos

    I’ve had a similar issue before where an old purchase key was no longer visible in the account history. In my case, checking the original purchase email and confirming the account details helped narrow down where the key was registered. It may also be worth contacting support with the purchase email and order details so they can verify the license and resend the key if needed.

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