Prime Video not recording 1080p
After latest update, Prime Video no longer records in 1080p. Only 720p
-
So support seems to not acknowledge that Amazon Prime was recording in 1080p. They confirm a show is recording only in 720p now. Nothing in Amazon Prime is recording in 1080p. It was before a couple weeks ago. Can you acknowledge that? It is possible a change by Amazon DRM. Sounds like Audials needs to adjust to the streaming change. If not, why is there a 1080p in settings? Because it worked before. The only reason I upgraded to 26 version. If its not going to record in 1080p then remove the option in settings and your product becomes less of reason to ever upgrade again.
-
hankjr73: I’m familiar with this behavior, and there is a workaround that allows you to force Amazon Prime Video recordings back to 1080p. If you add a Netflix recording to the queue as a kind of “dummy” entry, the option to switch to 1080p via Direct Recording becomes available again. I can’t explain why this happens, but I’ve consistently observed that when the internal player’s queue contains only Amazon Prime Video items, the 1080p option does not appear.
However, if you append a short Netflix episode—such as a five‑minute children’s show—to the end of the queue, the option reliably returns. Feel free to try it; this method has been working for me without issues for months on Amazon.de Prime Video using Audials One 2026. 😉
Alternatively, you can open a support ticket and provide a clear and detailed description of the issue. -
I tried this method and it did not work. The issue is not the option to record in 1080p but it actually making a 1080p file. If it did for you, what video profile setting are you using? I can make a profile that records 1920×1080 but it does not make the original source that. The source is only 1280x720.
-
Okay, I understand. You would like to receive a 1920×1080 file even when the source — in your case Amazon Prime Video — only provides 1280×720, meaning you’re looking for upscaling.
I haven’t used that feature directly in Audials, but there is the option to “re‑encode all videos” instead of “use original” (the wording may differ slightly; I’m recalling this from memory).
For 720p sources, I personally always record with the highest possible quality, including maximum bitrate, so the raw recording is at 100%. After that, I use HandBrake with GPU encoding to create my desired output format, including any upscaling. I treat Audials purely as a raw‑capture system, and all processing is done in HandBrake.
Some of my movie recordings end up being 30–40 GB with extremely high bitrates — intentionally — so that I can generate the final format in HandBrake with virtually no quality loss.
I hope this gives you some useful ideas.
-
Thanks for your ideas. I misunderstood the quality you are getting. Seems you are only.getting 720p from Amazon also. I'm just stating that I was getting source 1080p from Amazon weeks ago and it suddenly changed. I suspect it has to do with the changes to the Ultra 4k subscription tier they start in April. Not really looking for upscaling. I just thought you had a workaround to get the source at 1080p. Thanks.
-
hankjr73
It seems we may have misunderstood each other. I am able to record 1080p natively from Amazon.de Prime Video; however, not all titles on Amazon.de Prime Video are actually available in that resolution.
I would recommend trying the recording workflow via the queue using the internal player. Since the end of January, I have worked closely with the support team to further improve stability and overall performance.
With the current version of Audials One 2026 (2026.1.3.0), the internal player runs reliably in continuous operation — no crashes, consistently high quality, and error‑free recordings (no missing frames) from Amazon.de Prime Video, Netflix, and Disney+.
My two instances often run for 48–72 hours straight and record everything correctly during that time. Give it a try — afterward, you can also retry the suggestion with the Netflix test video for 1080p, as Audials uses a different internal recording mode in this setup.
-
Thank you again for your responses. This forum can sometimes look like a "Ghost Town." Up until a couple weeks ago and it seems to be at the same time as the lastest update, all videos on Amazon Video was recording native 1080p for me. Then it changed. I mean next episode that was previously recording 1080p, only gets 720p. Just frustrating and hope this will stabilize and return back. P.s.I am able to get 1080p native from Paramount Channel addon on Amazon Video but nothing else.
-
hankjr73
So, to summarize: You are using Audials One 2026 (Version 2026.1.3.0) together with Streaming Service 3.3.1004.0. For recordings, you usually work with the external Edge browser—except for Netflix, where the internal browser (Edge WebView2) is used.
When recording content from Amazon Prime Video via the external Edge browser, you currently only get 720p instead of the expected 1080p or higher (up to 4K). The only exception is the Prime Channel “Paramount+”, which still provides 1080p. Netflix also streams in 1080p via the built‑in browser to avoid dropped frames.
My question is:
With the current version, have you already tried using the internal player (which is also Edge/WebView2) for Amazon Prime Video recordings, and then applied the trick I mentioned—adding a Netflix recording at the end of the queue to unlock the 1080p DirectRecording option?I am asking because the behavior is directly related to the different DRM systems used by the browsers:
Additionally, I noticed something else:
During movie recordings on Amazon, the screen must remain active. If the display turns off or the system goes into screen‑off mode, Amazon immediately drops the stream to 720p.Why Edge (and WebView2) provide higher resolutions
-
PlayReady supports HD / Full HD / UHD
PlayReady uses hardware‑based security (TEE, device binding) and supports higher resolutions including 1080p and 4K. -
Widevine is often limited on Windows
Widevine often runs without hardware‑level security (no L1) on Windows, causing platforms like Amazon to restrict playback to 720p.
Why WebView2 behaves the same as Edge
WebView2 is built directly on the Microsoft Edge Chromium engine and therefore inherits Edge’s full PlayReady capabilities. → If Edge receives 1080p, WebView2 can receive it as well.
Conclusion
The difference in image quality is not caused by the browser itself, but by the DRM system Amazon uses:
- Edge & WebView2 → PlayReady → higher security → 1080p
- Chrome / Firefox → Widevine → limited security → 720p
This behavior is fully expected from a technical standpoint.
-
PlayReady supports HD / Full HD / UHD
-
I did try the trick with the Netflix show in the queue using internal multiple times with no success. I did contact support and they looked at my logs and determined the show I was recording was not recording in 1080p on their end either. What is frustrating is it was before. Like last episode was.
-
Something is going on with Amazon DRM. I added all these Channels to Amazon because I was getting 1080p. Now no Peacock, HBO Max, Shudder. Only Paramount works but it seems Showtime content within Paramount is now only 720p. I'm hoping for April 10th, when the subscription changes to having to pay for the Ultra tier, things will stabilize or this could be the new norm.
Please sign in to leave a comment.
Comments
15 comments