Sound missing from screen recording
I understand it is a known problem that sound is not recorded when screen recording.
Initially Both Audials AND the screen recording facility within via the keyboard would record video, but not the audio.
Some time later I am attempting to screen record via Audials again, and despite the our engineers are working on it message still no audio. However the screen save audio via the print screen key on my keyboard DOES record audio.
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Based on your description, the behavior you’re seeing suggests the problem is isolated to the Audials recording feature rather than your overall system setup. Since your keyboard-based screen recorder is able to capture sound correctly, it confirms that your audio drivers and system output are functioning as expected.
A few things you could double-check:
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Make sure Audials still has permission to record system audio
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Re-select the correct audio source inside Audials
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Disable “exclusive mode” in your playback device settings
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Try running Audials as administrator
Until the engineers roll out a fix, using the keyboard screen recorder seems like the most reliable workaround.
Separately, when troubleshooting issues like this, I usually look at how different apps interact with system audio and background services. Sometimes a simple click through broader system or software discussions can highlight patterns that aren’t obvious at first, especially when multiple tools handle audio differently.
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