Audials is the most versatile music and video streaming recorder, compatible with all relevant sources. However, new releases of streaming service apps & websites may break compatibility - until we fastly update Audials.
Currently known (unsolved) problems
we are working hard to fix these problems as soon as possible! If you have reproduced any severe issue not listed here, please let us know.
Video Streaming > recording from different video streaming services using internal player keeps restarting, records only few seconds (reported on 2026-05-26)
Video Streaming > Peacock > Split when reaching advert (reported on 2026-05-19)
Video Streaming > "search subtitles" option not working (reported on 2026-05-19)
Video Streaming > Disney > subtitles: "render to video" option not working (reported on 2026-05-01)
Video Streaming > Disney > Batch recording > episodes not added to the queue (reported on 2026-03-17)
Video Streaming > skip/mark ads feature not working properly (reported on 2025-12-23)
Music > Load : there were a few issues detected when trying to play something from Youtube, some tracks can be properly played, some tracks are skipped, some tracks take a very long time to load, but it can not be always reproduced, our developers are still investigating. If you experience such a behaviour, please send to the support department as many details as possible, including logs, for a faster fix
Video Streaming: no total time detected for Disney Plus, splitting episodes issues, when using internal player (reported on 24.09.2025)
workaround: use for recording an external browser like Edge or Chrome
Seldomly: Video Streaming - recording not starting
In some circumstances, video streaming recording in mode "internal player" won't start recording.
Workaround: try the recording in one of the supported browser in order to record properly your desired movie.
As a note: check that the Windows is up to date including video and gpu drivers, the graphic card should not be older than 4 years.
Youtube and Youtube Music recording (reported on 2024-12-10)
https://support.audials.com/hc/en-us/articles/17380183437596-Youtube-Recording-instead-of-Youtube-direct-Download
Video Streaming > recording from DisneyPlus limited resolution - this is a DisneyPlus limitation, not Audials
Video Streaming > recording from Sky Go latest update no longer possible - explanation can be found in our FAQ section here
Spotify recording issue - in Music Load or Music Streaming when using the drag and drop method, song remains in "connecting" or "stopped" status (fixed partially for most of the users, the users who still experience this issue, please send logs and screenshots to support department for further investigation)
workaround: open Spotify > Settings > Help > Troubleshooting > Reset App Data and Restart > that will clear some app data and require to log in back again, it will improve Spotify's performance.
Recently fixed problems
Spotify blocks some users
Workaround: Use mode "background recording" at 1x speed to avoid being detected
Video Recording > Audials hangs/freezes when stopping video recording (reported on 2026-04-27, fixed on 2026-05-14)
Music Streaming > Tidal - remote control not working (reported on 2026-03-27, fixed on 2026-03-31)
Video Streaming > Amazon > Tagging issue (reported on 2026-03-23, fixed on 2026-03-26)
Video Streaming > Amazon Video > "Play" button is disabled (reported on 2026-03-18, fixed on 2026-03-20)
Music Streaming > Spotify > record using high speed > sound is distorsed (reported on 2025-12-23, fixed on 2026-01-27)
Music Streaming > Spotify - using remote control - copy-paste URL - recording of the songs fail (reported on 2025-01-20, fixed on 2026-01-22)
Video Streaming > Hulu does not cut the episodes properly (reported on 2025-12-30, fixed on 2026-01-19)
Music Streaming > Spotify > Remote Control > "Could not process URL" (reported on 2025-12-23, fixed on 2026-01-14)
Video Streaming > Audials 2026 recorded files are larger in size than in Audials 2025 (reported on 2025-11-10, fixed on 2025-11-14)
Video Streaming > Batch recording > Amazon Video videos are not detected/recorded (reported on 2025-11-01, fixed on 2025-11-12)
Screen recording/Continuous sound card recording not working because of a recent Windows update (most probably Windows update version 26200.7019) (reported on 2025-10-30, fixed on 2025-11-04 in Streaming Service 3.3.980.0!!!)
=> workaround: in Audials Options > General view > go down the page to Drivers manager > click on uninstall all now > then reinstall the drivers > if necessary restart your system and Audials
Audials and many other apps not starting after recent Windows Insider update (reported on 2025-10-10, fixed on 2025-10-11)
Music Streaming > Tidal - remote control not working (reported on 2025-08-28, fixed on 2025-08-29)
Video Streaming > recording from Amazon using internal player doesn't work any more, either in Video Recording or Batch recording view (reported on 2025-08-05, fixed on 2025-08-06)
Music Streaming > Spotify - remote control not working (reported on 2025-07-07, fixed on 2025-07-08)
Music Streaming > Spotify - remote control not working "URL could not be processed" (reported on 2025-07-01, fixed on 2025-07-01)
Music Streaming > Deezer - remote control not working "URL could not be processed" (reported on 2025-06-16, fixed on 2025-06-24)
Music > Load > Youtube playback and download fails (reported on 2025-06-16, fixed on 2025-06-24)
Music Streaming > Spotify - remote control not working "URL could not be processed" (reported on 2025-06-10, fixed on 2025-06-10)
Audials 2024&2025 crashes at startup after release of Streaming Service (reported and fixed on 2025-04-11)
Video Streaming - recording not starting when using internal player/Chrome/Edge (a Chromium update affected the internal player, Chrome and Edge browser, reported on 2025-03-14, fixed on 2025-03-19)
Music Streaming > Spotify and Tidal - remote control not working (reported on 2025-03-16, fixed on 2025-03-18)
Music Streaming > Spotify - remote control not working (reported on 2025-03-10, fixed on 2025-03-10)
Video Streaming > recording from Hulu has only a few seconds (reported on 2025-03-07, fixed on 2025-03-010)
Music Streaming > Tidal> remote control > error "URL can not be processed" (reported on 2025-04-03, fixed on 2025-03-04)
Music Streaming > Deezer > remote control > error "URL can not be processed" (reported on 2025-02-26, fixed on 2025-03-04)
Music Streaming > Spotify app > remote control - recording not working for new updated Spotify app version (reported on 2024-11-22, fixed on 2025-02-13)
Music Streaming > Spotify app > remote control - high speed recording not working (reported on 2024-11-26, fixed on 2025-02-13)
Video Streaming > Netflix, Amazon, other video streaming services> subtitles > using the render into video option does not work, should still work properly using the other options (reported on 2024-11-22, fixed on 2024-12-03)
Music Streaming - Qobuz app - recording doesn't work (reported on 2024-10-18, fixed on 2024-10-23)
Music Streaming > Tidal - remote control - URL could not be processed (reported on 2024-10-04, fixed on 2024-10-07)
Music Streaming > Spotify app > play in app > Audials does not detect the played music (reported on 2024-07-26, fixed on 2024-08-26)
Video Streaming > recording from Netflix doesn't work right now if 1080p is selected, or if 720p is selected together with 5.1 sound option (reported on 2024-08-02, fixed on 2024-08-06)
Music > Load , Music Streaming and Video Streaming > Youtube download not possible (reported on 2024-07-25, fixed on 2024-07-26)
Music > Load and Music Streaming > remote control for Spotify > recording remains in connecting step (reported on 2024-06-21, fixed on 2024-06-21)
Video Streaming > recording from Amazon Prime using the internal player does not work (reported on 2024-06-10, fixed on 2024-06-19)
Audials music/video drivers do not install/uninstall from Driver Manager (reported on 2024-04-26, fixed on 2024-04-29)
Video Streaming - Netflix recording using 1080p - Error UI3013 (reported on 2024-03-20, fixed on 2024-03-22)
Video Streaming - copy paste Vimeo URL - "Could not process URL" (reported on 2024-03-14, fixed on 2024-03-20)
Video Streaming - Disney Plus - Batch recording - record and queue buttons are missing (reported on 2024-03-05, fixed on 2024-03-13)
Music Streaming - Spotify App - Play in App - unknown / tagging issue (reported on 2024-03-04, fixed on 2024-03-05)
Music Streaming - Tidal - remote control - Could not process URL (reported on 2024-02-14, fixed on 2024-02-16)
Video Streaming - copy paste Youtube URL - Audials crashes (reported on 2023-12-08, fixed on 2023-12-08)
Audials 2024.0.119.0 - language can not be changed, default is English (reported on 2023-12-07, fixed on 2023-12-07)
Audials 2024 error message "Your output storage device is not configured properly" (reported on 2023-11-27, fixed on 2023-11-28)
Music/Video Streaming - no streaming services are available - this issue affects all users with Win 7, Win 8 and Win 10 up to 1670 build (reported on 2023-11-22, fixed on 2023-11-23)
Music Streaming - Tidal - remote control - Could not process URL (reported on 2023-11-22, fixed on 2023-11-23)
Music/Video Streaming - recordings are failing after joining - recordings not saved (reported on 2023-10-16, fixed on 2023-10-18)
Video Streaming: Due to an update of windows, video recording in internal browser may fail to work or deliver correct video tags. (reported on 2023-09-19, fixed on 2023-09-20)
Music Streaming: Pandora tagging issue when recording from browser (reported on 2023-09-08, fixed on 2023-09-20)
Audials 2022 version and older: Update message for Streaming Service remains listed even after several Audials restarts (reported on 2023-08-31, fixed on 2023-08-31)
Music Streaming - Spotify - remote control - drag & drop recording get stuck at a percentage ~ equal to the recording speed (reported on 2023-06-12, fixed on 2023-06-13)
Youtube recording fails - Music Load, Music Streaming and Video Streaming were affected (reported 2023-02-17, fixed on 2023-02-17)
Music Streaming: Tidal remote control or URL not working (reported on 2023-02-09, fixed on 2023-02-13)
Music Streaming: Napster tagging issue (reported on 2022-09-28, partially fixed)
Audials 2022 and older versions - Crash at startup - some users which started older Audials versions on 18.01. between 15:00 and 19:00 may have automatically installed a faulty "Streaming Service" component, causing a crash on startup.
Workaround: Uninstall your Audials and reinstall it (the versions can be found here) and the problem is fixed.
Music Streaming: Tidal remote control or URL not working (reported on 2022-11-16, fixed on 2022-11-18)
Music Streaming: Spotify connection fails since the update to 1.1.94.872.xxx (reported on 2022-09-23, fixed on 2022-09-26)
Music Streaming: Amazon and Tidal - Master quality setting is missing in Audials 2022 and older versions (reported on 2022-09-21, fixed on 2022-09-23)
Youtube recording failed in Audials 2021 and older versions (reported 2022-09-14, fixed on 2022-09-14)
Music Streaming - Deezer - there is a noise at the very beginning of a recorded track (reported 2022-08-10, fixed on 2022-08-31)
Unable to update Streaming Service 3.3.780.0 (reported on 2022-08-18, fixed on 2022-08-18)
Music Streaming - Napster tag detection broken for since new Napster player v.1.0.2 (reported 2022-07-05, fixed on 2022-07-30)
Music Streaming - Tidal drag&drop not working (reported 2022-06-10, fixed on 2022-06-14)
Workaround: try to use record while playing method until our developers will fix this issue
Video streaming recording: Firefox in version > 100 doesn't record video streams properly (reported 2022-05-02, fixed on 2022-05-11)
Workaround: Use Chrome or Edge browser, or an older version of Firefox browser
Video Streaming - using the option "find or record subtitles" > "render subtitles played by x into file" causes that video recording may stop suddenly, before video is completed (reported 2022-04-20, fixed on 2022-05-11)
Workaround: Use "find or record subtitles" > "search the web for matching subtitles" instead
High Speed Video recording issue (reported 2022-03-04, fixed on 2022-03-10)
Due to update of Windows system (for "internal" mode) and Chrome 99, high speed video recording may fail. Workaround: Disable "high speed" (normal speed works further fine)
Youtube recording fails - in older Audials versions: Music Load, Music Streaming and Video Streaming were affected (reported 2022-02-09, fixed on 2022-02-09)
Seldomly: Video Streaming - videos not detected in none of the browser (reported 2022-02-02, fixed on 2022-02-03)
Music Streaming - Spotify drag&drop connection fails after recording the first track (reported 2022-01-25, fixed on 2022-02-02)
Music Streaming - Napster tagging - the tagging is not working Napster app+Firefox+Edge (reported 2022-01-25, fixed on 2022-02-01)
Music - Load - records video instead of audio (reported 2022-01-26, fixed on 2022-01-27)
Music Streaming - Audials 2022 recording from Deezer not working on Win 11 only Win 10 (reported 2022-01-05, fixed on 2022-01-18)
Music Streaming - Youtube recording - fails in older Audials versions: Music Load, Music Streaming and Video Streaming were affected (reported 2022-01-07, fixed on 2022-01-10)
Music Streaming - Spotify recording - tracks, recorded from Spotify, sometimes have few first seconds recorded twice (reported 2021-10-10, fixed on 2021-12-10)
Music Streaming - Amazon Music - remote-control recording (drag&drop) is currently broken (reported 2021-12-07 in the morning , fixed 2021-12-07 in the evening)
Music Streaming - Amazon music recording (reported 2021-11-27, fixed 2021-12-03)
Caused by new version of Amazon music 8.8.2.2305a, severe problems with recording.
Music Streaming - Spotify background recording no album tags (reported 2021-11-01, fixed 2021-11-25)
Recordings missed "album name" and "album cover" tags
Music Streaming - Tidal drag and drop not working (reported 2020-11-18, fixed 2020-11-19)
Caused by a small change of Tidal 2.28.0.238
Music Streaming - Spotify mode "record while playing" - Recordings with no tags (reported 2021-10-29, fixed 2021-10-29)
Caused by new version of Spotify 1.1.71.560
Music streaming - Amazon Music mode "record while playing" not working (reported 2020-10-27, fixed 2020-10-29)
Caused by new version of Amazon Music 8.8.1.2303
Music Streaming - Tidal not working (reported 2020-10-18, fixed 2020-10-20)
Caused by new version of Tidal 2.28.0.238
Music Streaming - Amazon Music mode "Remote control (drag & drop)" not working (reported 2020-10-03, fixed 2020-10-11)
Caused by new version of Amazon Music
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