Audials one 2022 does not reliably record Spotify songs

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McHerold

Currently I am not able to record more than one Song from Spotify.
It always says "Connecting (Verbinde in german)" and that's it.

If i do nothing it stays like this for hours.
I can only solve this if I close Spotify or click a little bit around in the spotify window.
Most of the times Audials then connects again to Spotify, downloads one song and then I get the connecting status again.

I have already closed, updated and reinstalled Audials (also clenaed %appdata%, ProgramData and the usual paths), but this issue persists.
A restart of my machine also didn't solve this issue.
Last weekend everything worked perfect, I could record several 100 songs without problem.

My system:
OS: Windows 10 21H1 19043.1469
RAM: 4GB
CPU: Xeon E5-2650 v2
Storage: 500GB Intel SSD

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  • Avatar
    mirelard11

    Hello, 

    please contact us:  support@audials.com

     

    Thank you!

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  • Avatar
    McHerold
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    Already have reported this issue.
    You guys released an update, the issue is gone.
    Thank you very much!

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    larrymartin

    Your setup seems solid so it is puzzling why this issue suddenly cropped up. Maybe exploring forums or communities dedicated to Audials users could provide some insight or solutions.
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