Audials One 2022 Crashes with Amazon
Trying to record Amazon through the Audials internal player always results in crashing. I am okay on the main prime video page where I can select the different titles. As soon as I click on a title and that videos page comes up, the browser portion of the screen disappears and just shows the background. Clicking on anything from this point results in the program crashing.
-
Please also contact us by email. We will need further informations.
Our email adress is: support@audials.com
Thanks !
-
Hello,
if you were asked in Audials to send some crash reports further, note that you will not get any feedback to the sent crash reports if you will not contact support to search for your crashes.
make sure that you already have all the Windows updates including sound, video and gpu installed , that you use the latest Audials version number and that no third party application generates this issues. -
musicburner were you asked to send any crash report further? have you already tried to update your Windows (including sound, video and gpu drivers), restart your system, reinstall Audials and run it as an administrator?
-
No I wasn't asked to send any crash report but I couldn't do it anyway. I'm a 74 year old man who is retired and I don't know about gpu drivers and such.
All I know is I purchased Audials One 2016 through 2022 and used it to record free movies and videos to take on vacations with me and Audials One 2022 worked on my old pc with Windows 10 so I ordered my new LG Gram with Windows 10 and Audials One 2022 shuts itself off after approximately 6 minutes with a sign that it had a problem and had to close. I have uninstalled it and reinstalled it 3 times with no success.
I've checked the Norton 360 settings and they are the same as my old pc. I checked firewall settings, no sandbox and I tried Chrome, Edge with no difference.
I tried recording from within Audials, I've tried using "other source". The program shuts itself down even when I am reading the options. I'm at a loss, all I know is that because of a bad heart I have had to trade hunting, fishing and being a mechanic on stock cars to reading, television and playing on my computer and without Audials One 2022 I feel as though I have lost an arm.
I'm so sorry I can't go into the registry or other technical things but I don't have the knowledge to do this and I don't want to ruin my new, and possibly my last computer. Maybe if you know why it shuts itself off and can explain it I can hire someone to follow the instructions.
I'm sorry I took up so much of your time but I'm lost without my toy. Yours truly, Ron
-
Unfortunately at the support department no one else wrote about such a behaviour with Audials, on the test systems the reported issue could also not be reproduced, and in order to help you further with a solution, the developers really need technical details like logs, system information, photos of the steps you do and behaviour you get. So, if it is possible, you could write at support@audials.com all those details and they will try to help you as soon as possible.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
Kommentare
11 Kommentare