Audials One 2022 Crashes with Amazon

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    zhnujm

    Same here, its not possible to record with the internal player-

     

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    Permanently deleted user

    Hi 2112ted, zhnujm,

    Please also contact us by email. We will need further informations. 

    Our email adress is: support@audials.com

    Thanks !

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    zhnujm

    Nice, now the website just disappears and dont crash afterwards....

     

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    Kay Camp

    is anyone getting a response to this?  If it's not fixed I'll be getting my money back.  I can't convert downloaded Amazon movies either!  Buck your ideas up Audials!

     

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    Andreea

    Hello,

    if you were asked in Audials to send some crash reports further, note that you will not get any feedback to the sent crash reports if you will not contact support to search for your crashes. 
    make sure that you already have all the Windows updates including sound, video and gpu installed , that you use the latest Audials version number  and that no third party application generates this issues.

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    zhnujm

    is anyone getting a response to this?

     

    Maybe not really helpful for you but after some updates it is now working for me.

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    Kay Camp

    Het Zhnujm

    Thanks for your response, but I was updated to the hilt - I've got a refund now for Movies 2022 - my other Audials stuff works fine.  I may try it again when I have a new laptop - hopefully it will be find then.

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    musicburner

    I installed Audials One 2022 on a brand new LG Gram laptop and now it shuts itself off after a few minutes even without recording videos or music.  I can't find the problem.

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    Andreea

    musicburner were you asked to send any crash report further? have you already tried to update your Windows (including sound, video and gpu drivers), restart your system, reinstall Audials and run it as an administrator?

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    musicburner

    No I wasn't asked to send any crash report but I couldn't do it anyway.  I'm a 74 year old man who is retired and I don't know about gpu drivers and such.

    All I know is I purchased Audials One 2016 through 2022 and used it to record free movies and videos to take on vacations with me and Audials One 2022 worked on my old pc with Windows 10 so I ordered my new LG Gram with Windows 10 and Audials One 2022 shuts itself off after approximately 6 minutes with a sign that it had a problem and had to close.  I have uninstalled it and reinstalled it 3 times with no success.

    I've checked the Norton 360 settings and they are the same as my old pc.  I checked firewall settings, no sandbox and I tried Chrome, Edge with no difference.

    I tried recording from within Audials, I've tried using "other source".  The program shuts itself down even when I am reading the options.  I'm at a loss, all I know is that because of a bad heart I have had to trade hunting, fishing and being a mechanic on stock cars to reading, television and playing on my computer and without Audials One 2022 I feel as though I have lost an arm.

    I'm so sorry I can't go into the registry or other technical things but I don't have the knowledge to do this and I don't want to ruin my new, and possibly my last computer.  Maybe if you know why it shuts itself off and can explain it I can hire someone to follow the instructions.

    I'm sorry I took up so much of your time but I'm lost without my toy.  Yours truly,  Ron

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    Andreea

    Unfortunately at the support department no one else wrote about such a behaviour with Audials, on the test systems the reported issue could also not be reproduced, and in order to help you further with a solution, the developers really need technical details like logs, system information, photos of the steps you do and behaviour you get. So, if it is possible, you could write at support@audials.com all those details and they will try to help you as soon as possible.

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