Start of song is repeating on almost every track

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7 Kommentare

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    Andreea

    Hello,

    do you use the latest updated Audials version number? if you do, then it would be really helpful if you could send to the support department the following details: complete Audials and Spotify version number, used recording method, used album, does this happen with some specific tracks or only with a few, a sample of such a file, a few screenshots during the recording, a screenshot with the interface of your Spotify while playing a track, the entire LOG folder zipped and the system information file.

    our test department can no longer reproduce this issue and a while back, this issue was fixed and confirmed by a few users.

    thank you!

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    blobbyx

    literally just started using ths, I purchased Audials One so it's latest version, I have spotify premium and just downloaded the desktop app a couple of days ago, both are latest versions.  simply made a playlist and either drag it to Audials or copy the link and paste it, Audials appears to work fine, everything finishes, spotify is 320kbs, audials is 320kbs but 60% of songs have 1.4secs repeated at the start, it's very bizarre why it would do that and not to all tracks only some.

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    Andreea

    Hi,

    please start Audials as an admin > go to Audials Options > General Troubleshooting view > enable the extended logging > reproduce the problem again > close Audials > zip entire LOG folder and send it to support@audials.com
    send there also the requested details from my previous reply.

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    blobbyx

    thanks, i'll just refund,  I don't have time to put together a large bundle of things just to try and get it to work like it should do in the first place

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    Denisa Aleman

    Hi blobbyx

    For a refund, please contact us by email: support@audials.com

    Thanks !

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    audials.chris

    I have the exact same problem.

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    Denisa Aleman

    Hi audials.chris,

    please contact us by email: support@audials.com

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