Problem with downloading

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Homeraudialis

• 12. Januar 2021 17:03
• Bearbeitet

Hello, just bought Audials One 2021 and downloaded it. But it's impossible to install the programm. Everytime I try to run the Exe proces it gives an error message (... Some installation files are corrupt...). I've tried it 8 times with new downloads but always with the same result....Help please...Thanks

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  Homeraudialis

  • 12. Januar 2021 14:58
  • Bearbeitet

  hello again, forgotten to mention that I have a Windows 10 system and that it is up to date.

  

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  Denisa Aleman

  • 13. Januar 2021 09:48

  Hy Homeraudialis,

  You can follow this instructions:

  https://support.audials.com/hc/en-us/articles/360017003619-Troubleshooting-Update-installation-failed

  If the installation will still fail, please contact us by email : support@audials.com

  Thanks !

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  k1ngchem1st

  • 13. Januar 2021 14:59

  I reported the same problems in trying to update to Audials 2021 having paid for it and was told that with Christmas and New Year I was told that I might not get a reply from the developers very soon. They take your money but are slow to respond

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  Denisa Aleman

  • 14. Januar 2021 08:02

  Hy k1ngchem1st, 

  They are back again. You can write us .

  Thanks !

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  k1ngchem1st

  • 14. Januar 2021 09:14

  What's the point. Paid for program but it won't install and no solution offered. I'm not the only one with the same problem

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  Andreea

  • 14. Januar 2021 09:29

  Hi,
  that message is because some files could not be properly downloaded
  here are some hints:
  - disable completely your firewall/antivirus program
  - download Audials and run the installer as an admin
  - if still the same, try to download Audials on other operating system, then zip the entire Audials folder from the location you have installed it and unzip that Audials folder on your desired system, will it work?

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