Keep getting prompts to install Ausials 2020 even though 2021 installed

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sncooke

• 8. November 2020 12:48

I had Audials 2020 on my PC but have updated to 2021. But every so often the 2020 installer starts up for no apparent reason.

Audials 2021 is running fine. I've uninstalled 2020 from Windows and I've even deleted the 2020 folder from C:\Program Files (x86)\Audials

How do I stop the Audials 2020 installer for starting - I don't even know where it's being picked up from on my PC! 

 

Stuart

0

• 

  Permanently deleted user

  • 9. November 2020 10:46

  Hy sncooke,

   

  Please use the cleaning tool from Microsoft to uninstall the 2020 Version:>

  https://support.audials.com/hc/en-us/articles/360017003619-Troubleshooting-Update-installation-failed

   

  You can also contact us to email> support@audials.com

  Thanks!

  0

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