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    robertfare1

    I purchased Audials Radio Tracker 2019 platinum and I received free Audials TV Recorder 2019. But I can't seem to have both of them on my computer at the same time. Is there some way to move from one to the other?  I first installed Audials RadioTracker 2019 and it showed up on my computer. Then I installed Audials TV Record 2019 Platinum and the RadioTracker program disappeared. Then I reinstalled the Audials Radiotracker 2019 program and the TV Recorder program disappeared. So what am I missing? Is there some way that I can move from the one program to the other without reinstalling the other program? Or is this a case of only being able to have one or the other program?

    I have a solution. Download and install Audials One Platinum. Then enter both activation keys. 

     

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    Tor Mara

    I have installed Audial 2016, could I have the upgrade to Audial 2019 instead the new program?

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    Daniela Soit

    Hello Tor Mara, you can upgrade your Audials 2016 via our website: https://audials.com/en/upgrade.html

    Enter your Audials 2016 license key and you will get the informations about the upgrade possibilitis.

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    Daniela Soit

    Hello robertfare1, you can download the installer for Audials TV Recorder here: https://we.tl/t-P019jdDQWm

    and the installer for Audials Radiotracker 2019 here: https://audials.com/en/downloads/software-downloads.html

    The new installer for TV Recorder will not affect Radiotracker anymore.

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    n2cyb

    Hello. I just want to give praise to the 2019 incarnation of Audials. For several years I was finding the radio recorder part of the program to not be working for me as it once did. I would get incomplete recordings and even recordings that never started. I was ready to jump ship and move to another company. 

    In this incarnation, I've found that my computer has been recording my radio programs even if I have left my computer in standby and forgot to wake it up. So far, all programs have been successfully recorded.  Thank you very much for this sound improvement to your software. Recording live or topical radio programs at times when I cannot listen is the main reason I purchased Audials. 

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    timbo2019

    I just purchased (via Ashampoo who has you listed as a software partner)  Audials One 2019, and the webinstaller downloads about 40kb of data, then shows a dialog box with "Installation cancelled" plus some other text that doesn't help explain anything about why. I then thought, this is partner software, so I tried downloading it direct from https://audials.com/en/one and then I get this in the web browser address bar "http://mirror.audials.com/audialsone/download.php?_ga=2.235169537.160066536.1554780265-1143783679.1554780265" and the message in the window itself "Could not connect: Can't connect to MySQL server on 'host38.metakauf.de' (113)".

    I've also left this same message with Ashampoo support to double my chances of getting it resolved.  I posted here because the issue is on the sql server on the audials website.  

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    Daniela Soit

    Hello timbo2019, we have a problem with the software download from our website. We informed our Webteam, as soon as possible the issue will be fixed, the team are allready workin on it.

    We apologize for the inconvenience this may cause and thank you for your patience.

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    derbo

    I am having problems with the program saving stream files. I get an exclamation point in the little box at the left.

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    pbell01

    I'm very new to audials and am having trouble just figuring out how to do simple things.  I'll stick to the TV streaming for now.  I get these annoying messages (see photo) that are unclickable so you can't "x" them off the screen.  Worthless as advertising as the user can't even follow the link...    Is there a knowledge base/manual with detailed info somewhere?  Googling endlessly with my questions is not working.   Thanks much! Is it possible to turn off these notifications?  Also, can you limit your streaming bandwidth to lower quality?--I have a stingy ISP

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    bryle11r

    I just purchased this software today, and I am having a devil of a time trying to get it to work.

    The biggest problem is the activation screen.  If I can't cut 'n' paste the activation code, my dedicated e-mail address, and my "safe" password, I can't sign in.  And when I somehow go back and forth to get all the info, and it says I've registered, I still can't activate the program.

    Good thing this has a 30-day refund policy.  If this doesn't get a whole lot easier, then I will have to stay with the (so-far superior) freeware software.

    I had high hopes for this software, which is why I bought it, but the introduction has been very, very disappointing.

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    Denisa Aleman

    Please open a ticket for support. We will need more detailes. 

    Thank you for understanding !

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    jonny.j

    where does the validation code go!? thanks in advance

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    SuperACc

    install problem windows 10 Pro

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    slelde

    Hi. I just upgraded from audials 2018 to audials 2020 because it was not possible for me to start audials 2018 anymore after I upgraded my pc to Windows 10. I have uninstalled the audials 2018 and installed the audials 2020 - the audials 2020 did not start up automatically after the installation, so I did it manually but it just show that it is initializing and then the pop up disappear and nothing happens. Does anybody know what to do?

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    robertfare1

    Hi Lynne. Have you tried disabling your antivirus program including the firewall and running the program as an administrator? Sometimes doing this will resolve activation or installation problems. You may need to restart your computer as well.

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    slelde

    Hi, thank you for your reply. No, I have tried to deactivate antivirus and the firewall but it does not help.

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    ylidor

    I have a general issue with Audials, starting from the 2016 version and I noticed it has not changed even with the free version of 2020, which really doesn't give me any push to upgrade to the real deal.

    I use Audial One to record scheduled radio programs. Your scheduler is great and I found only one scheduler that rivals yours (VRadio for smartphones), but the control over the stations is very poor. Ones you create a station you can't re-edit the links for the live streams or the name of the station. You need to create a new station and delete the old one if something changes.

    Unfortunately the landscape of radio stations is changing continuously, especially at the USA. Several of the stations I use belong to iheart media and they change the format of their links every several months. For example, in the last several months a working link to one of their stations was "http://c9icyelb.prod.playlists.ihrhls.com/381". On May 1st 2020 they have changed their streams for this station to one of the followings:   

    "hls_stream":"http://stream.revma.ihrhls.com/zc381/hls.m3u8","shoutcast_stream":"http://stream.revma.ihrhls.com/zc381","secure_hls_stream":"https://stream.revma.ihrhls.com/zc381/hls.m3u8","secure_shoutcast_stream":https://stream.revma.ihrhls.com/zc381

    Unfortunately any of these stream formats is not recognized as legit by AudialsOne when I go through the manual setup of a station. However they are playing well when I run them in various browsers (Edge, Opera) or stream them in some players (VLC and others). The streams of stations that do not belong to iheart.com continue to function well.

    So do you understand why I don't develop an appetite to buy the new versions (though if I recall well I purchased the 2018 or 2019 version but never found it o be better than the 2016 for my purposes)?  

    Can some one here transmit the message to the developers to update the software to recognize streams from thousands of iheart radio stations at the USA in a timely manner?

    Thanks, Ron.

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    sadicus

    Audials One 2020 not loading, gets stuck at "Searching for media files" sometimes over an hour stops at 97%
    How to start AO2020 and have it only detect a single drive letter to search?

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    sadicus

    How to open a Support Ticket for Audials One 2020? this forum is the only support found.

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    Denisa Aleman

    Please write us to email:  support@audials.com

    Thank you !

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    keithcq71

    Stop capturing after less than 24 hours. I want my money back 

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    Denisa Aleman

    Please write us to email:  support@audials.com

    Thank you !

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    fjpos

    I cannot get the music storage filters to work. I want to store music from a station into a station folder, then artist and title using the existing filters but it always stores songs in the root folder ignoring the filter selection.

    root folder is       ..\Audial Music 

    filter is                 \Station\Artist - Title.ext

     

    Thank you

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    kelseyj

    For people who want to record audio on Windows, I would suggest Audacity and Audfree Audio Capture which are both free.

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    Denisa Aleman

    Hy fjpos

    you can also contact Audials support to email:>

    support@audials.com

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    JunneMendes

    With Audials, we can enjoy the digital media world better. There are Audials Music, Movie, and Radio to download and record audio, movies, radio for better playback. 

    I have purchased Audials Music to capture streaming music services. Sometimes, I also use some other tools, like Audacity, DRmare, and other audio capture and recorder to do that. 

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    lshaw099

    Enterprise Resource Planning and refers to software and systems used to plan and manage all the core supply chain, manufacturing, services, financial and other processes of an organization.

    I have issues regarding the ERP development, I have been seeking some solution for custom erp, I would appreciate if proper solution and knowledge regarding the ERP can be provided.

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    Gerryc103

    First I installed Audials 2021 on 2 computers that I own. Main reason for this is I prefer recording from my spare while doing work on my main computer. From the spare, recording to Netflix is not a problem. Logs in just like it should. Problem is on my main computer, opening up Netflix through Audials or just from my browser, it asked me to restart my membership. I use Firefox but also tried it using the Google browser and Microsoft Edge. Same problem, ask me to restart membership. Never had that problem before. Thanks.

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    Gerryc103

    Just want to add that I am using the latest processor, AMD Ryzen 9, 3900X.  Something changed, as it was working fine before even with this new computer.

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