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    Mirela Radu

    Hello,

    we are sorry for this situation and advise you to completely remove Audials and install it again:

    You should be able to uninstall all Audials versions via the Windows Control Panel > Add or Remove Programs (Programs and Features).

    Please also use Revo Uninstaller (https://www.revouninstaller.com/de/revo-uninstaller-free-download/)  to remove all traces of Audials.

    Then please restart your computer, temporarily disable your firewall/antivirus program, and install the latest Audials version as administrator from here:

    - Audials 2026:

    https://mirror.audials.com/audialsone/download.php?_gl=1*1wmkxdg*_gcl_au*NTIzMDc0MzAwLjE3NTMzNjI2MDg.


    - Older Audials versions:

    https://support.audials.com/hc/de/articles/360000185360-Download-%C3%A4lterer-Versionen

     

    Thank you!

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    mikeraus

    I have the same issue. Screen recording worked a week ago. Today windows forced 2 updates and audials 2025 gives that message. I tried the "workaround of uninstalling sound drivers, reinstalling them and then restating windows and then audials but problem remains

     

    1
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    jmdubin

    Same problem for me , very frustrating---

    0
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    EricWeinstein

    I followed the instructions "workaround of uninstalling sound drivers, reinstalling them and then restarting windows and then audials", but I continue to get the message "cannot start recording . . ." and the timer does not work, either. 

    Is anyone reading these comments?

    0
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  • Avatar
    mikeraus

    I upgraded to audial 2026 and that fixed the problem. However I received advice later from audial support suggesting I redownload audial 2025 and reinstall it. As I had already purchased the 2026 version and deleted 2025, I don’t know if this would fix the problem.

    0
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    EricWeinstein

    I appreciate your response. I didn't want to upgrade, but I had some time-sensitive things to record, so I did.

    0
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  • Avatar
    fullbug

    This issue was fixed in:

    Screen recording/Continuous sound card recording not working because of a recent Windows  update (most probably Windows update version 26200.7019) (reported on 2025-10-30, fixed on 2025-11-04 in Streaming Service 3.3.980.0!!!)

    My streaming service in Audials 2024 is still at 3.3.976.0. When will I get the auto update?

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  • Avatar
    fullbug

    Also, the real workaround is to manually change your sound output device to "Audials Sound Capturing" before recording. Then change back to speaker for playback.

    0
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    jmdubin

    Unfortunately did not work for me. I upgraded to 2026 and switched to the audials driver. I don’t get the error message now, but audials cannot find the audio stream. I

    0
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    mmcnamee

    I was able to get 2025 to work by uninstalling 2025 and then reinstalling the latest version of 2025. 

    0
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  • Avatar
    fullbug
    • Bearbeitet

    thanks, also verified with support that need to uninstalled 2024 and reinstalled the latest to get the latest version of streaming service. This worked. They recommend deleting entire folder C:\Users\your username\AppData\Local\Audials after uninstall but I didn't have to do this. Might want to try that also if you still have issues.

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