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GeorgeC

• 7. April 2024 14:59

I upgraded to Audials 2024 today and tried to record something from ITVX. The program plays on my Windows PC, Chrome browser but Audials says it can't play the content.

It says I should go to ITVX help. I am directed to Chrome settings (chrome://settings/content)

and "Allow sites to play protected content", but that is not listed.

I am confused. ITVX plays on the PC but Audials does not like it.

Help please.

George

 

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  Mirela Radu

  • 16. Mai 2024 05:28

  Hi GeorgeC, 

  have you already tried to use another browser? Also, please make sure that your browser is up to date. 

  Please get in touch with our support team, via Email, at support@audials.com so that we can investigate your case and find a solution. https://support.audials.com/hc/en-us/profiles/13432097497500-GeorgeC 

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  GeorgeC

  • 16. Mai 2024 11:31

  I had another try today. At first I had the same problem. The advice offered did not work. Some of the menu choices in browser settings were not there.

  Then all of a sudden it started working and I managed to stream and record a program.

  George

   

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  Mirela Radu

  • 20. Mai 2024 12:00

  Hello,

   

  we are glad that it works again :)

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  GeorgeC

  • 8. Oktober 2024 13:17

  As I mentioned, it is now working.

  No idea why it suddenly started to work.

   

  George

   

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