refund is my only option for support

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jzmerritt

• February 13, 2023 02:02

There doesn't seem to be any recent support.  I cannot get any streams to record, Hulu, Paramount Plus.  I will likely invoke the money back guarantee and give up.

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  Andreea

  • February 13, 2023 06:14

  Hello jzmerritt,

  If you are unsatisfied with Audials, then you should contact the vendor you purchased the product from for further assistance with refunds. Check in your purchase documents/invoice for information regarding the refund policy, or send to support@audials.com a copy of the email you received when you purchased the product, they will help you further.

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  jzmerritt

  • February 13, 2023 06:19

  Andreea,

   

  As an alternative to your suggestion, you COULD provide support.  I'd like to share a screenshot of how the software is stuck and not working.  Would you like to see it?

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  Mirela Radu

  • February 13, 2023 12:35

  Hello, 

  please contact the support team at support@audials.com

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  Thomas58548

  • February 22, 2023 07:02

  I also want to refund how can I refund?

   

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  Al Vodi

  • February 25, 2023 17:44

  The software vendor seems to have a third party selling it's product (Digital River) which appers to be located in the EU as well as the US. This info is not made evident on the Audials web site.

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  Mirela Radu

  • February 27, 2023 11:27

  Hello @Thomas58548,

   

  Just contact the Audials support team at support@audials.com 

  and mention your order number, so that they can cancel the order. 

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  linda1948

  • January 22, 2024 23:02

  I would like a refund. Invoice # 922561943 on 20-Jan-2024  for $39.90

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