can anyone get support, had success with audials 2023 - only FAILURES for me

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gred22

• December 04, 2022 19:34

I can never get audials tech support to respond to anything. Had at least 3 different options to upgrade - no answer to differences. I upgraded anyway, and audials 2023 left audials 2022 installation alone, I thought. BUT - all my recorded videos disappeared - no response from support. I recorded 4 YouTube videos last night, they were in the audials panel, clicked to go to the folder - took me to music - no, not there. After closing audials and reopening - those 4 do not show in audials and are nowhere to be found on my disk (like last night). Has anyone been able to recover audials deleted videos, record and save recorded videos with audials 2023 or is the biggest pile of poo I've ever bought - apart from the poo support?

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  Mirela Radu

  • December 05, 2022 13:38
  • Edited

  Hello, 

  Nov 29, we contacted you via email. Please react to the email we send you, so we can clarify the situation.

  We thank you! 

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  sarafoster

  • February 20, 2023 09:34

  1. Check the default folder location for Audials 2023 to see if the videos were saved there. You can usually find this information in the settings of the program.

  2. Use a file recovery program to try and recover the deleted videos. There are several free and paid options available, such as Recuva, EaseUS Data Recovery, and Disk Drill.

  3. Contact Audials tech support again and provide as much detail as possible about the issue, including the steps you took before the videos disappeared. Be persistent and follow up regularly until you receive a response.

  In terms of recording and saving videos with Audials 2023, it's hard to say without knowing more about your specific setup and the issues you're encountering. However, you may want to try recording and saving a small test video to see if it works properly before recording longer videos.

  Overall, I understand that this experience has been frustrating for you. If you continue to have issues, you may want to consider switching to a different software program that meets your needs and has better support.

   

   

  https://www.myadvocateaurora.net/

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  sophaya09

  • November 28, 2023 10:17

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