Unable to open Audials 2023 after installed
I upgrade audials from 2022 to the latest version. The program runs the process but it seems doesn't complete the installation completely. Whenever the installation stopped there is no icon in my pc desktop and when I click to open the program from the list of programs the initial process started then disappears. I using windows 11 Pro. What can I do to solve this problem?
Things I've done so far, uninstall program and reinstall it. Runs compatibility for Windows, Uninstall program and delete any remaining entries or files. Tried to reinstall again it goes the normal process of the installation and just before where it says getting ready to do the first run the installer dialog disappears. If I click on the program icon it doesn't do anything? Please help me with this situation, I never have had this problem before.
Thank You!
-
Hello,
Please make sure that your Windows is up to date, including sound, video and GPU drivers.
Also, please temporarily disable your firewall/antivirus program.
Retry to download Audials 2023 version from our website https://audials.com/en/download and run the Audials installer as an admin.
Mare sure that no other applications are running during the Audials installation.
Still the same behavior?
Is there any dialog that requires you to send any crash report further? If there is, please send it and let us know so that we can search for the crash reports and provide you feedback. -
Thank You so much for your prompt reply to my problem, I followed your suggestion with the same results. After installation the program halted and I can’t open it. I tried to install the 2022 version, the program completes the installation and I am able to open it but it freezes up when I play a song and unfreezes after stop playing then again. I never have had problems like this in the past and I’d been getting your software every year.
I am attaching some setup logs from the file hopefully you can detect something with it.
2022-11-07 21:11:09,985 [UI] INFO AudialsSetup -
Starting AudialsSetup version 2023.0.105.0
Start date: 11/07/22
Computer name: STANLEYDESKTOP
ServicePack: No Service Pack installed
User login: stanl
System time (Windows) clock interval: 15625 [microsec]
Build time: Nov 3 2022, 07:24:452022-11-07 21:11:10,013 [UI] ERROR AudialsSetup - GetRegData : cannot open reg key 'HKLM\Software\Audials\RSConfig\Update' : error=2
2022-11-07 21:11:10,149 [UI] DEBUG ScopedTrace - <00> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:11:10,151 [UI] DEBUG ScopedTrace - <00> SessionInitLock_Monitor.Enter - LEFT after 4.5 ms
2022-11-07 21:11:10,151 [UI] INFO AudialsSession - New session request for anonymous '76605c30-6946-44a7-bdb6-0372f5df2a85', don't keep data, initialRequestSession=, reason=Startup
2022-11-07 21:11:10,154 [UI] DEBUG ScopedTrace - <00> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:11:10,154 [UI] DEBUG ScopedTrace - <00> SessionInitLock_Monitor.Enter - LEFT after 0.1 ms
2022-11-07 21:11:10,154 [UI] DEBUG ScopedTrace - <00> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:11:10,154 [UI] DEBUG ScopedTrace - <00> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:11:10,155 [UI] DEBUG ScopedTrace - <00> AudialsSession.discoverServersAndCreateNewSession - ENTERED
2022-11-07 21:11:10,158 [UI] INFO DiscoveryAPI - Running discovery for anonymousaccount '76605c30-6946-44a7-bdb6-0372f5df2a85'
2022-11-07 21:11:10,211 [UI] DEBUG DiscoveryAPI - Attempting discovery request on 136.243.76.95
2022-11-07 21:11:10,222 [UI] DEBUG ScopedTrace - <01> AudialsServerAPI.Request_FOR http://136.243.76.95/3.0/discovery/ - ENTERED
2022-11-07 21:11:10,222 [UI] DEBUG ScopedTrace - <02> AudialsServerAPI.Request - ENTERED
2022-11-07 21:11:10,302 [UI] INFO AudialsServerBaseAPI - ServerRequest# http://136.243.76.95/3.0/discovery/ built
2022-11-07 21:11:10,436 [UI] INFO AudialsServerBaseAPI - ServerRequest# http://136.243.76.95/3.0/discovery/ write
2022-11-07 21:11:10,445 [UI] INFO AudialsServerBaseAPI - ServerRequest# http://136.243.76.95/3.0/discovery/
2022-11-07 21:11:10,893 [UI] INFO Profile - AudialsServerAPI.Request completed: 671 http://136.243.76.95/3.0/discovery/
2022-11-07 21:11:10,894 [UI] DEBUG ScopedTrace - <02> AudialsServerAPI.Request - LEFT after 671.8 ms
2022-11-07 21:11:10,894 [UI] DEBUG ScopedTrace - <01> AudialsServerAPI.Request_FOR http://136.243.76.95/3.0/discovery/ - LEFT after 672.0 ms
2022-11-07 21:11:10,894 [UI] INFO DiscoveryAPI - Servers discovered for account servers: [prod-asky01.audials.com, prod-asky04.audials.com, prod-asky02.audials.com, prod-asky03.audials.com, prod-asky05.audials.com]
2022-11-07 21:11:10,895 [UI] DEBUG ScopedTrace - <01> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:11:10,896 [UI] DEBUG ScopedTrace - <01> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:11:11,294 [UI] DEBUG ScopedTrace - <01> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/session/new - ENTERED
2022-11-07 21:11:11,295 [UI] DEBUG ScopedTrace - <02> AudialsServerAPI.Request - ENTERED
2022-11-07 21:11:11,295 [UI] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/session/new built
2022-11-07 21:11:11,473 [UI] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/session/new write
2022-11-07 21:11:11,473 [UI] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/session/new
2022-11-07 21:11:12,377 [UI] INFO Profile - AudialsServerAPI.Request completed: 1081 https://prod-asky01.audials.com/3.0/session/new
2022-11-07 21:11:12,377 [UI] DEBUG ScopedTrace - <02> AudialsServerAPI.Request - LEFT after 1081.9 ms
2022-11-07 21:11:12,377 [UI] DEBUG ScopedTrace - <01> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/session/new - LEFT after 1082.2 ms
2022-11-07 21:11:12,377 [UI] INFO AudialsSession - session/new to https://prod-asky01.audials.com/ took 1.48s, errorCode=Ok
2022-11-07 21:11:12,377 [UI] DEBUG ScopedTrace - <00> AudialsSession.discoverServersAndCreateNewSession - LEFT after 2221.5 ms
2022-11-07 21:11:12,378 [UI] DEBUG ScopedTrace - <00> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:11:12,378 [UI] DEBUG ScopedTrace - <00> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:11:12,378 [UI] INFO AudialsServerBaseAPI - [SetCurrentSession] Started new session: prod-asky01_p2yyskvlhneefjwcn4crbmqimm@https://prod-asky01.audials.com/
2022-11-07 21:11:12,380 [UI] INFO AudialsSetup - Check if update is available: http://mirror.audials.com/update_available?productid=1&view=1001&partnerid=0&package=2023&affiliate=0®type=0&version=2023.0.105.0
2022-11-07 21:11:12,751 [UI] INFO AudialsSetup - Update available response: {"update_available":0}
2022-11-07 21:11:12,752 [UI] INFO AudialsSetup - => no update
2022-11-07 21:11:12,752 [UI] INFO AudialsSetup - Init: system language is 'en', full installer (NoUpdate)
2022-11-07 21:11:12,756 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:11:12,756 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:11:12,756 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:11:12,756 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:11:12,756 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 0.3 ms
2022-11-07 21:11:12,756 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.4 ms
2022-11-07 21:11:12,756 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:11:12,756 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:11:12,756 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:11:12,873 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:11:12,873 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:11:13,229 [3] INFO Profile - AudialsServerAPI.Request completed: 472 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:11:13,229 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 472.8 ms
2022-11-07 21:11:13,229 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 472.9 ms
2022-11-07 21:12:22,056 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:12:22,056 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:12:22,056 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:12:22,056 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:12:22,057 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 0.1 ms
2022-11-07 21:12:22,057 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.3 ms
2022-11-07 21:12:22,057 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:12:22,057 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:12:22,057 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:12:22,072 [UI] INFO AudialsSetup - STEP unpack setup archive
2022-11-07 21:12:22,073 [UI] INFO AudialsSetup - Launch process: C:\Users\stanl\AppData\Local\Temp\RarSFX0\AudialsSetupArchive.exe -d"C:\Users\stanl\AppData\Local\Temp\Audials\TempSFX" -s
2022-11-07 21:12:22,173 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:12:22,173 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:22,535 [3] INFO Profile - AudialsServerAPI.Request completed: 478 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:22,535 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 478.7 ms
2022-11-07 21:12:22,535 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 478.8 ms
2022-11-07 21:12:22,535 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:12:22,535 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:12:22,535 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:12:22,535 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:12:22,537 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 2.0 ms
2022-11-07 21:12:22,537 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 2.1 ms
2022-11-07 21:12:22,538 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:12:22,538 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:12:22,538 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:12:22,538 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:12:22,538 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:22,770 [3] INFO Profile - AudialsServerAPI.Request completed: 233 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:22,771 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 233.2 ms
2022-11-07 21:12:22,771 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 233.3 ms
2022-11-07 21:12:35,574 [UI] INFO AudialsSetup - CStartProcessFromThread::ProcessFinished success=True, canceled=False, exitCode=0)
2022-11-07 21:12:35,574 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:12:35,574 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:12:35,574 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:12:35,574 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:12:35,574 [UI] INFO AudialsSetup - STEP update MSI fileC:\Users\stanl\AppData\Local\Temp\Audials\TempSFX\Setup_Audials.msi
2022-11-07 21:12:35,574 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 0.1 ms
2022-11-07 21:12:35,574 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.2 ms
2022-11-07 21:12:35,574 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:12:35,574 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:12:35,574 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:12:35,697 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:12:35,697 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:36,048 [3] INFO Profile - AudialsServerAPI.Request completed: 474 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:36,048 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 474.4 ms
2022-11-07 21:12:36,048 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 474.5 ms
2022-11-07 21:12:36,048 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:12:36,048 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:12:36,048 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:12:36,048 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:12:36,048 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 0.1 ms
2022-11-07 21:12:36,048 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.1 ms
2022-11-07 21:12:36,048 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:12:36,048 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:12:36,048 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:12:36,049 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:12:36,049 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:36,226 [UI] INFO AudialsSetup - Started installing VC redistributable x86
2022-11-07 21:12:36,226 [UI] INFO AudialsSetup - Launch process: C:\Users\stanl\AppData\Local\Temp\Audials\TempSFX\VC_redist.x86.exe /q /norestart /install
2022-11-07 21:12:36,283 [3] INFO Profile - AudialsServerAPI.Request completed: 234 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:36,283 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 234.8 ms
2022-11-07 21:12:36,283 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 234.9 ms
2022-11-07 21:12:36,284 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:12:36,284 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:12:36,284 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:12:36,284 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:12:36,284 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 0.1 ms
2022-11-07 21:12:36,284 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.1 ms
2022-11-07 21:12:36,284 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:12:36,284 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:12:36,284 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:12:36,284 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:12:36,284 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:36,520 [3] INFO Profile - AudialsServerAPI.Request completed: 236 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:36,520 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 236.8 ms
2022-11-07 21:12:36,521 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 236.9 ms
2022-11-07 21:12:36,521 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:12:36,521 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:12:36,521 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:12:36,521 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:12:36,521 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 0.1 ms
2022-11-07 21:12:36,521 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.1 ms
2022-11-07 21:12:36,521 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:12:36,521 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:12:36,521 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:12:36,521 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:12:36,521 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:36,800 [3] INFO Profile - AudialsServerAPI.Request completed: 279 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:36,800 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 279.5 ms
2022-11-07 21:12:36,800 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 279.6 ms
2022-11-07 21:12:40,226 [UI] INFO AudialsSetup - CStartProcessFromThread::ProcessFinished success=True, canceled=False, exitCode=0)
2022-11-07 21:12:40,226 [UI] INFO AudialsSetup - Started installing VC redistributable x64
2022-11-07 21:12:40,227 [UI] INFO AudialsSetup - Launch process: C:\Users\stanl\AppData\Local\Temp\Audials\TempSFX\VC_redist.x64.exe /q /norestart /install
2022-11-07 21:12:40,227 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:12:40,227 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:12:40,227 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:12:40,227 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.1 ms
2022-11-07 21:12:40,227 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 0.3 ms
2022-11-07 21:12:40,227 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.6 ms
2022-11-07 21:12:40,227 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:12:40,227 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:12:40,228 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:12:40,228 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:12:40,228 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:40,462 [3] INFO Profile - AudialsServerAPI.Request completed: 234 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:40,462 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 234.3 ms
2022-11-07 21:12:40,462 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 234.5 ms
2022-11-07 21:12:40,462 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:12:40,462 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:12:40,462 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:12:40,462 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:12:40,462 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 0.1 ms
2022-11-07 21:12:40,462 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.2 ms
2022-11-07 21:12:40,462 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:12:40,462 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:12:40,462 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:12:40,462 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:12:40,462 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:40,696 [3] INFO Profile - AudialsServerAPI.Request completed: 233 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:40,696 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 234.0 ms
2022-11-07 21:12:40,696 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 234.0 ms
2022-11-07 21:12:41,225 [UI] INFO AudialsSetup - CStartProcessFromThread::ProcessFinished success=True, canceled=False, exitCode=0)
2022-11-07 21:12:41,225 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:12:41,225 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:12:41,225 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:12:41,225 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:12:41,225 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 0.2 ms
2022-11-07 21:12:41,225 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.4 ms
2022-11-07 21:12:41,225 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:12:41,225 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:12:41,226 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:12:41,226 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:12:41,226 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:41,227 [UI] INFO AudialsSetup - Step_LaunchPCInstallation /l*vx "C:\Users\stanl\AppData\Local\Audials\SetupLogs_2023\Log__20221107_211109_977_msi.log" APPDIR="C:\Program Files\Audials\Audials 2023"
2022-11-07 21:12:41,229 [UI] INFO AudialsSetup - Launch MSI: C:\Users\stanl\AppData\Local\Temp\Audials\TempSFX\Setup_Audials.msi /l*vx "C:\Users\stanl\AppData\Local\Audials\SetupLogs_2023\Log__20221107_211109_977_msi.log" APPDIR="C:\Program Files\Audials\Audials 2023"
2022-11-07 21:12:41,497 [3] INFO Profile - AudialsServerAPI.Request completed: 271 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:41,498 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 271.9 ms
2022-11-07 21:12:41,498 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 272.0 ms
2022-11-07 21:12:41,498 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:12:41,498 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:12:41,498 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:12:41,498 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:12:41,498 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 0.1 ms
2022-11-07 21:12:41,498 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.1 ms
2022-11-07 21:12:41,498 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:12:41,498 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:12:41,498 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:12:41,498 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:12:41,498 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:41,745 [3] INFO Profile - AudialsServerAPI.Request completed: 247 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:41,745 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 247.4 ms
2022-11-07 21:12:41,745 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 247.5 ms
2022-11-07 21:12:52,729 [UI] INFO AudialsSetup - CStartProcessFromThread::ProcessFinished success=True, canceled=False, exitCode=0)
2022-11-07 21:12:52,729 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:12:52,729 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:12:52,730 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:12:52,730 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.1 ms
2022-11-07 21:12:52,730 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 0.4 ms
2022-11-07 21:12:52,730 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.6 ms
2022-11-07 21:12:52,730 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:12:52,730 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:12:52,730 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:12:52,813 [UI] INFO AudialsSetup - Launch process: AudialsPlayer.exe /RegServer
2022-11-07 21:12:52,853 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:12:52,853 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:53,207 [3] INFO Profile - AudialsServerAPI.Request completed: 477 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:53,207 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 477.2 ms
2022-11-07 21:12:53,207 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 477.3 ms
2022-11-07 21:12:53,207 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:12:53,207 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:12:53,207 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:12:53,207 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:12:53,207 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 0.1 ms
2022-11-07 21:12:53,207 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.1 ms
2022-11-07 21:12:53,207 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:12:53,207 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:12:53,207 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:12:53,207 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:12:53,207 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:53,439 [3] INFO Profile - AudialsServerAPI.Request completed: 231 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:53,439 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 231.6 ms
2022-11-07 21:12:53,439 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 231.7 ms
2022-11-07 21:12:57,084 [UI] ERROR AudialsSetup - IsAudialsAlive: Audials process terminated with code 0xE0434352 -> setup will exit
2022-11-07 21:12:57,084 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:12:57,084 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:12:57,084 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:12:57,084 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:12:57,084 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 0.1 ms
2022-11-07 21:12:57,084 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.2 ms
2022-11-07 21:12:57,084 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:12:57,084 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:12:57,084 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:12:57,084 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:12:57,084 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:57,350 [3] INFO Profile - AudialsServerAPI.Request completed: 265 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:12:57,350 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 265.8 ms
2022-11-07 21:12:57,350 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 265.8 ms
2022-11-07 21:13:01,291 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:13:01,291 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - ENTERED
2022-11-07 21:13:01,291 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:13:01,291 [3] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:13:01,291 [3] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl log/log - LEFT after 0.1 ms
2022-11-07 21:13:01,291 [3] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.2 ms
2022-11-07 21:13:01,291 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - ENTERED
2022-11-07 21:13:01,291 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:13:01,292 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log built
2022-11-07 21:13:01,292 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log write
2022-11-07 21:13:01,292 [3] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:13:01,521 [3] INFO Profile - AudialsServerAPI.Request completed: 229 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log
2022-11-07 21:13:01,521 [3] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 229.9 ms
2022-11-07 21:13:01,521 [3] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/log/log - LEFT after 229.9 ms
2022-11-07 21:13:01,522 [UI] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - ENTERED
2022-11-07 21:13:01,522 [UI] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl session/delete - ENTERED
2022-11-07 21:13:01,522 [UI] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:13:01,522 [UI] DEBUG ScopedTrace - <02> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:13:01,522 [UI] DEBUG ScopedTrace - <01> AudialsServerBaseAPI.getRequestUrl session/delete - LEFT after 0.1 ms
2022-11-07 21:13:01,522 [UI] DEBUG ScopedTrace - <00> AudialsServerBaseAPI.getRequestUrl - LEFT after 0.2 ms
2022-11-07 21:13:01,522 [UI] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/session/delete - ENTERED
2022-11-07 21:13:01,522 [UI] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - ENTERED
2022-11-07 21:13:01,522 [UI] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/session/delete built
2022-11-07 21:13:01,522 [UI] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/session/delete write
2022-11-07 21:13:01,522 [UI] INFO AudialsServerBaseAPI - ServerRequest# https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/session/delete
2022-11-07 21:13:01,770 [UI] INFO Profile - AudialsServerAPI.Request completed: 248 https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/session/delete
2022-11-07 21:13:01,770 [UI] DEBUG ScopedTrace - <01> AudialsServerAPI.Request - LEFT after 248.3 ms
2022-11-07 21:13:01,770 [UI] DEBUG ScopedTrace - <00> AudialsServerAPI.Request_FOR https://prod-asky01.audials.com/3.0/prod-asky01_p2yyskvlhneefjwcn4crbmqimm/session/delete - LEFT after 248.4 ms
2022-11-07 21:13:01,770 [UI] DEBUG ScopedTrace - <00> SessionInitLock_Monitor.Enter - ENTERED
2022-11-07 21:13:01,770 [UI] DEBUG ScopedTrace - <00> SessionInitLock_Monitor.Enter - LEFT after 0.0 ms
2022-11-07 21:13:01,771 [UI] ERROR AudialsServerBaseAPI - [SetCurrentSession] No session available
2022-11-07 21:13:02,636 [UI] ERROR AudialsSetup - CStartProcessFromThread::Stop
2022-11-07 21:13:02,636 [UI] ERROR AudialsSetup - CStartProcessFromThread::Stop() process executer stopped request -
The .msi file was too long to add here.
The 3 log file looks like this:
21:12:35.594 69C -->: RSConfig::Initialize: Initializing notification thread...
21:12:35.611 69C -->: RSConfig::Initialize: Finished starting notification thread.
21:12:35.611 1C80 -->: RSConfigImplementation::Run: Starting notification thread.
21:12:35.612 69C WRN: RSRegKey::Create: Couldn't create the global key SOFTWARE\Audials\Audials_2023\Common with full access rights for all users. Creating it with default rights succeeded.
21:12:35.612 69C -->: RSConfig: global section [Common] opened read-write.
21:13:02.630 1C80 -->: RSConfigImplementation::Run: Thread loop exited normally.
21:13:02.632 69C -->: RSConfig::Uninitialize: Notification thread uninitialized. -
I just purchased the upgraded 2023 version myself about 2 weeks ago. Audials 2022 was working fine. My upgrade installed fine and loads, but it won't recognize any disc drives ( I have 2 on my computer, a desktop running Win 10 ). Fortunetly I didn't uninstall 2022 and it still works though. Have sent the requested logs and screenshots in already a couple of days ago, but no answer yet. Based on your problem and mine, I'd say something is really buggy in this latest version.
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