did not receive validation code for Audial 2022

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snoma01

• July 04, 2022 00:16

Hello 

I am using Audial 2021. I received email from Audial for upgrade to 2022 version for $19.90 .

I paid with my credit card yesterday via Digital River. I received email confirmation on the purchase but after two days I still am not in receipt of validation code to register the software.

Is this common to others?

I emailed Audial support and to Digital River but no response yet.

snoma01

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  clemfandango

  • July 04, 2022 11:46
  • Edited

  yes i have had the same issue just this morning.  paid for the upgrade to 2022 but I haven't even received any email confirmation of the purchase, let alone a key to upgrade or anything else.

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  SteveP-UK

  • July 04, 2022 13:12

  Yes, and me. Responded to a deal via email and although I received the confirmation email, I have still not received the activation code. Sent a Support Ticket, but have not had a reply. Anyone here got a reply from Audials?, Cheers, Steve

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  snoma01

  • July 04, 2022 21:55

  After two days I finally received activation code on Audial 2022.

  They said they had problem with their system.

  In future I will be leery on purchasing from Digital River because there was no response for several days.

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  SteveP-UK

  • July 05, 2022 05:22

  Yes, mine arrived too. Gotta say, I've been using Digital River for over 25 years and this is the first time I've ever had a problem. Audials replied fairly quickly (in less than 24 hours) and explained the situation.

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  clemfandango

  • July 05, 2022 07:22

  Still nothing for me ..

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  clemfandango

  • July 07, 2022 13:51

  Well looks like i'm not getting it at all.   The pending transaction has dropped off my credit card with nothing resembling an email or code or anything.  So that's that then.

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  clemfandango

  • July 07, 2022 20:04

  It appears I was mistaken - the pending transaction didn't actually drop off my card, it cleared.

  So I've paid for a piece of software I don't have

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  Andreea

  • July 08, 2022 05:48

  Hi clemfandango, you should contact the Audials support department at support@audials.com, provide them your email address, invoice, and they can check much faster why you did not get yet your license key.

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  Andreea

  • July 13, 2022 06:22

  Hi marrbhi, you should contact the Audials support department at support@audials.com, provide them your email address, invoice, and they can check much faster why you did not get yet your license key.

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