Spotify Account Suspended - Didn't Use High Speed Mode

Follow
Avatar
ANLGRM

This notice is dated 9-29-2022....

 

Notice under Spotify Terms and Conditions of Use

Hi,

By creating and using your Spotify account, you have entered into a binding agreement with Spotify and acknowledged that you have read, understood, accepted and agreed to be bound by the Spotify Terms and Conditions of Use (the “Terms”).

It has come to Spotify’s attention that your account has engaged in unauthorized use of the Spotify service in violation of the Terms, including possibly making unauthorized copies playable outside the Spotify app. Spotify has therefore suspended your access to the Service.

If you believe this was in error, and/or would like to regain access to your account, please reach out to customer service and simply respond confirming you will not engage in the creation of unauthorized copies from our service going forward and we will grant access back to your account shortly.

Spotify reserves all rights under the Terms, the Agreements and applicable law.

Kind regards,

Spotify

 

I was suspended about a year ago after using, "High Speed Mode".  I doubt that I will get my account back.
0

Comments

7 comments

Sort by Date Votes
  • Avatar
    historytom

    Yeah this has just happened to me too. I had to get in touch with Spotify and confirm that I wouldn’t make unauthorised copies of the music that I play on Spotify. This is disgraceful behaviour by Spotify. Do they actually have the right to stop me from recording music that I play through my sound card?

    0
    Comment actions Permalink
  • Avatar
    mgreinke

    Just happened to me too recording on slow speed. Waiting to get me account unlocked too. I wonder if ID3 tags is what's giving it away

    0
    Comment actions Permalink
  • Avatar
    WalterAudialsMusic

    Had the same experiance today too. I just recorded in "low Speed" (Realtime).

    I thought this cannot be tracked by Spotify. But it seems yes.

    What now? Does it mean Audials cannot be used anymore to "record" (not download) from Spotify? Has anyone an idea or reaction from audials?

    0
    Comment actions Permalink
  • Avatar
    Mirela Radu

    Hello,

    Audials offers a wide range of options for recording any music streaming service. This also includes the ability to record from Spotify. Various recording methods are possible: 

     

    1. Passive recording

    The streaming service is used "as is" and is being recorded in the background. 
    (This is indistinguishable from playing on the streaming service's server).

    1. Optimized recording

    The streaming service is "accelerated" and/or "remote controlled" and recorded. 
    (Of course, this can be seen on the server of the streaming service)

     

    In the past - especially in 2021 - there have been cases where Spotify temporarily banned users for using "detectable" recording methods (2).

    The Audials software is able to "warn" about data indicating the recording being created on the streaming provider's servers.

     

    August 2022

    We have received individual reports from a few users that they have been temporarily blocked on Spotify, although they have only recorded passively (1). We even have individual reports from users who didn't use any Audials software and didn't record, but the same thing happened to them anyway.

    So we did some technical research.

    It looks like that Spotify has built a new component into the Spotify software that examines the computer's "audio output" (and possibly other aspects of the system, we don't know) and reports the results back to Spotify. It might detect that the computer is "ready to record" while the Spotify app is running and this might lead to the account bans.

    (By the way, this "ready to record" could also be detected when using other software that "accesses the system audio" - such as video conferencing, but that is pure speculation).

    To be on the safe side, we have therefore decided to switch on the "Privacy & data protection" warning in the Audials software for all recordings from the Spotify software.

     

    Workaround: Recording from website

    Possible problems resulting from the Spotify software examining the system and reporting this to Spotify could be avoided by using e.g. recording from the Spotify website.

    The website "lives" only in the browser and therefore, as far as we know, does not have the ability to examine the computer and its audio system.

    To do this, select "Record while playing" in Audials 2022, but immediately close the Spotify software that may open and open a web browser via Audials instead, and play Spotify there on its website.

    In upcoming versions, we will improve the website recording for Spotify. 

     

    0
    Comment actions Permalink
  • Avatar
    gibejan748

    Oh no, that's unfortunate! It seems like your Spotify account got suspended, and you believe it's due to not using the High-Speed Mode. To get this resolved, I recommend reaching out to Spotify's support team as soon as possible. They should be able to review your account and provide clarification on the suspension. Click Here

    0
    Comment actions Permalink
  • Avatar
    verifybtc09

    Possible problems resulting from the Spotify software examining the system and reporting this to Spotify could be avoided by using e.g. recording from the Spotify website firafollower apk.

     
    0
    Comment actions Permalink
  • Avatar
    Stoinis01

    Your Spotify account has been suspended despite not using high-speed mode. This unexpected restriction may be due to unusual activity or a potential policy misunderstanding.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post