I get a blue screen when I start streaming recording

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nanani

• March 09, 2022 03:29

I get a blue screen when I start streaming recording.
Is there any solution to this problem?

Environment
Audials 2022.0.203.0 /stream 3.3.742.0

Browser Built-in, chrome, firefox, or Edge, but the problem is still there.
Settings High-speed recording ON/OFF GPU encoding ON/OFF Both reproduced.

GPU RTX3080/GT1030 is used.

Blue screen message
DRIVER_IRQL_NOT_LESS_OR_EQUAL
nvlddmkm.sys

GPU driver was removed by DDU and then a clean install was tried but did not resolve the issue

Translated with www.DeepL.com/Translator (free version)

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• 

  Andreea

  • March 09, 2022 12:44
  • Edited

  Hello,

  unfortunately there is no concrete solution for blue screen issues, a blue screen is hard to investigate, it might happen because of various reasons (hardware issue, Windows/graphic card/gpu drivers not updated, gpu and graphic card should not be older than 4 years, system weak or too old or Audials recording having some conflict with other third party app installed on your system).

  if there is some 'IRQL_NOT_LESS_OR_Equal' message, you should try again either to reinstall the gpu driver or find updates for it

  You could send to the support department the following details maybe they can find anything to help you:
  - your OS build version
  - your complete Audials version number
  - since when do you get this issue? 
  - with the earlier Audials versions did you get the same behavior?
  - how do you start the recording? from which source? even if you select as output format a profile without gpu?
  - provide a screenshot of the behavior or error message you get in Audials (leave entire desktop visible) and if possible also with the received blue screen and message from Microsoft
  - if possible send also all the generated log files from the LOG folder in a zipped/compressed files, the LOG folder can be found here: C:\Users\your username\AppData\Local\Audials\Audials 2022
  - if OS crashed, send also the proper Windows logs. Windows saves crash dumps with "blue screen" details into "C:\Windows\minidumps" folder

   

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