Recording is Starting

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21 comments

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    VividGray

    I have the same problem. It also is a problem for video streaming.

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    STM0v1e2021

    I agree. since the upgrade the video streaming is no longer working.

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    Andreea

    Hi you all
    I just tried this morning with the latest Audials update the internal player from Netflix normal speed and it is working just fine, tried quick with the trailer of a movie but the recording worked

    have you checked the Window updates, are there no updates available for the video and gpu drivers? have you tried to close everything including to disable temporary your firewall/antivirus program and check the recording in Audials again? the recording in other browser works fine for you?

     

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    Austin Byrnes

    Still not working for me on Either Audials one or Movie. 

    i have checked Windows Updates. Graphics Card Updates, Bios Updates. 

    it has to be this update that was just pushed out, for it to stop working on 2 different machines with 2 different versions of the Audials Program at the same time the update was done. 

     

    i have tried it with Multiply streams Netflix, Amazon, Disney, 

    all the same result. 

    was working just fine before i got advised of the update. 

     

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    SvenGimint

    I have the same problem after latest update. Recording is not starting at Audial Video.
    Tried different browser Chrome, Firefox and Edge. I have to licences and two Desktop PCs.
    At both I have same problem after latest update.

    Colud anybody from Audials give a comment or a feedback?

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  • Avatar
    Andreea

    Hello,

    Audials support department would be really glad if you could (all of you) send as soon as possible details about your antivirus program (try to disable it temporary and check the recording again) and all the generated logs... that way the reported issue can be investigated much faster

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    Andreea

    steps to send proper logs: start Audials > go to Audials Options > General Troubleshooting view > enable the extended logging > reproduce the problem again > close Audials > zip entire LOG folder and send it to the Audials support department (support@audials.com)

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    Mike Rice

    I have Audials 2022, and have the exact same problem. Is there a way to download the working version of Audials?

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    VividGray

    My logfile folder zips to 64mb, so that's not happening...

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    Austin Byrnes

    i have sent my Log Folder. 

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    STM0v1e2021

    I have sent my Log Folder and info on Chrome using my gpu to support

     

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    Austin Byrnes

    i will wait what official support says to me now that i have sent my logs. but this has to prove the point. i forgot i had it on a 3rd machine and booted it up and the update message is there but i have NOT done it yet/Chosen Restart Audials

    and Program Works fine. 

     

     

     

     

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    crusaderrabbit451

    Yes... 736 killed off both of my workststions runninf 2022.  My one computer running 2021 with 732 records just fine.   :-(

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    crusaderrabbit451

    Streaming Service 3.3.736.0
    Server: prod-asky01.audials.com/
    production_20220202_112519_7923c8f72c7e

    The same problem; does not sense video. This update has rendered all 3 workstations dead as far as video recording. Please let me go back to 3.3.732.0 :'(

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    Saga1

    Außerdem habe ich sogar die SSD getauscht und Windows neu installiert.

    Audials 2022 drauf und immer noch das gleiche.

    Keine Aufnahme egal von welchem ​​Browser oder der internen Player.

    Das gleiche Update war auch bei Audials 2021.Da funktioniert aber alles noch.

    Bei meinem Laptop der ordentlich Power hat, lief vor dem Update noch alles.

    Fazit: Das kann nur an diesem Update liegen.

    Bitte beheben!  

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    Andreea

    Hello,

    the Audials developers could find last night a possible reason, and an update is expected to be released today. 

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    mirelard11

    Hallo,

    das Problem ist behoben. Bitte starte Audials neu, damit die neue Streaming Service Version installiert wird.

    Wir entschuldigen uns für die Unannehmlichkeiten.

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    VividGray

    That fixed it!

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    Austin Byrnes

    i can also confirm that it has fixed it. 

     

    Thank you. 

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  • Avatar
    STM0v1e2021

    It now works for me as well.  Thank you to the support and development team for resolving this so quickly.

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    Joanb27

    i have the same problem

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