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Uru63m

• January 12, 2022 04:21

I bought digital down load for Audials One 2022 o best buy website, after I paid I got an email that the Item was ready for download, I presided and followed the instructions . When the exe. file was on my desktop I open the program, but it was Audials One 2021 and on topof that it gave me a 13 igit activation key that does not work, Audials One 2022 requires a 60 digit activation key. Now I'm out of $79.00. It's been more than a week that they are examining my problem...not happy  

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  Andreea

  • January 12, 2022 05:40

  Hi, you should contact also the Audials support department at support@audials.com, provide them your invoice, key you got from bestbuy and they will investigate this further, surely you will get your correct license key.

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  SpinksDV

  • January 19, 2022 19:56

  Best Buy has no business selling this software on their website.  There are two verified purchase bad reviews with the same issue.  Best Buy's customer care is not equipped to resolve the issue so they just have the customer submit screen shots of the errors and say they will investigate in order to get you off the phone.

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  Andreea

  • January 20, 2022 05:51

  Hi SpinksDV,
  the Audials marketing department was informed about BestBuy problem, they asked them to provide to the users the correct Audials 2022 installer and the valid key. If they won't do that, you should write also to the Audials support department at support@audials.com, provide them your invoice, key you got from bestbuy and they will investigate this further, surely you will get your correct installer and license key faster.

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