5.1 Surround and 1080p Netflix Audials 2022
Hello :)
I bought the upgrade to the new 2022 movie version to finally record surround sound in Netflix as promised. But I don't get satisfying results: Despite recorded files are having 6 sound channels the sound quality is very poor. It sounds somewhat metallic and sometimes sound is cracking or overdriving. Making an individual profile with higher sound bitrate or different encoders etc. doesn't change anything.
Besides most movies won't play (and record) in 1080p but in 960x540 (1080p option activated).
A further but minor issue is the Netflix language selection field. Only the first few options are selectable while the lower options are out of the viewable and reachable window.
All issues are related to the internal player. In Chrome and Edge the movie doesn't even start with 5.1 and 1080p selected.
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Hi,
You can find the audials manual here: https://support.audials.com/hc/en-us?flash_digest=5df4bdad3440d76f8bf185054ce67a415570d70d
Or you can contact the audials support by email : support@audials.com
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Easiest way to find out is to open Netflix in the desktop app and if a video has 5.1, it is shown below the titel of the movie/show. Alternatively you see it in the language selection menu of the video: if 5.1 is available there should be listed "English - 5.1". Of course you could do the same in the Audials internal browser - but (in my case) the language selection menu is buggy so that the 5.1 options are out of window.
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I just tested it out recording "The Spooky Tale of Captain Underpants Hack-a-ween" and I don't get any sound in the surround sound channels. It says it recorded in 5.1, but there's no sound in those channels. I'll try another movie and see if there's any difference.
daschues What movie/show did you try?
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Hallo,
Bitte kontaktieren Sie uns auch per Email an support@audials.com
Danke !
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Hi all,
Please also contact the support by email: support@audials.com
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Based on this post in Netflix help, there's no way to record 5.1 sound.
"5.1 surround sound is not currently supported while streaming on a computer using Microsoft Silverlight or HTML5. However, it is supported in the Netflix app for Windows 8 and Windows 10."
@... How exactly are we supposed to record 5.1 audio?
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Hi mbarylski,
5.1 surround sound should work with netflix. You can find more informations here:
and here:
https://support.audials.com/hc/en-us/sections/360004261139-Video-streaming
Our Audials user manual here:
https://support.audials.com/hc/en-us
Foe more informations, please contact us by email at support@audials.com
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@... Did you read what I posted from the Netflix site? There's no way for it to work in a modern browser and the internal browser is just a modern browser. It's rendering the Netflix site using HTML5 which, as stated by Netflix, is not configured to output 5.1.
It just doesn't work. Please pass this on to the devs and let us know their response.
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Hey!
I found a reliable way to rip Netflix Streams in high bitrate 1080p and with 5.1 Surround Sound.
I use the Google Chrome Expansion "Netflix 1080p" and set the options to force high bitrate and 5.1 Surround.
Next I deactivated the 5.1 and 1080p option in Audials (It will still record at 1080p and with 5.1 if your Profile Supports it)
The stream won't load if you don't do it this way. (Make sure that you chose a profile which is 5.1 capable.)
Here are some screenshots (they are in german, I hope that won't be a problem):
Here is my custom profile:
Some tips:
Don't record in Highspeed (just not reliable enough I got speedups, missing sound and stuff like that)
Use your graphics card if possible!
If you record a show or movie without 5.1 sound change your profile to a stereo profile
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For me this still isn't working. I tried as advertised with the internal player and couldn't even get 1080p. With the described method from TRKarimman (thanks for that) at least 1080p was possible but the audiostream was still stereo. The Netflix player in chrome was showing 5.1 was available - but only in one language - not the original language i wanted.
Support ist just sending me links to descriptions that wont work - no expertise there. Finally they stopped answering at all.
In my opinion this is a case of false advertising.
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nomad832 TRKarimman Agree. Definitely false advertising. It isn't technically possible for Netflix to stream 5.1 in the browser. Audials could potentially make it happen with their internal browser using the plug-in.
@... Can you please provide an update on this issue? I believe we've sufficiently proven that 5.1 surround is not possible in Netflix. What's the response from the devs?
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Try to create a new video output profile with stereo sound and try again. It should work..., if not , please contact audials support by email : support@audials.com
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@... Perhaps you didn't get a chance to read through our comments. 5.1 is technically not possible.
Please read this statement from Netflix again ("5.1 surround sound is not currently supported while streaming on a computer using Microsoft Silverlight or HTML5. However, it is supported in the Netflix app for Windows 8 and Windows 10.")
Can you please ask the devs to respond and explain?
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So I am back again with some Information. I don't know why I didn't realised it earlier, but mbarylski is right. The maximum quality of a HTML Stream is Stereo 192 kbps. That means you dont need to check the 5.1 option in the browser extension. Therefore you need to edit your profile and set it to stereo to avoid any problems.
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You can also find more details here:
https://support.audials.com/hc/en-us/articles/4409599063826-Video-Streaming-Record-5-1-sound
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The best way to check why it does not work is to send us log files by email. Our developers will investigate this. Our Email adress is.: support@audials.com
Thank you for understanding !
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