Amazon HD Musik capturing the same track again and again with different title

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in_04

• September 05, 2021 07:49

I try to record an album with contains different recordings of the same song. 

After the recording is done every version of the song is the same :(

The orchestral version have the same vocals like the normal one and so on. It seems that Audials didn't record them and capture the cached previous one.

Album is 'Barcelona (Special Edition - Deluxe)' the title song, and others, is in three different version on the album and Amazon HD plays the correct ones.

The Audials recording have three times the first version, even the duration is the same on all three recordings, only the file name differs.

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  Permanently deleted user

  • September 05, 2021 13:34

  Hi in_04, 

  Please contact audials support by email: support@audials.com

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  mbarylski

  • September 05, 2021 14:04

  in_04 I had the same problem and the devs have already reproduced the issue. They're working on a fix, but I haven't heard when it will be fixed yet.

  @... If this is already a known issue can you please tell everyone? Other people have the same issue. So rather than just say, "contact support", tell users what is going on. The devs are already working on this issue so let users know.

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  mbarylski

  • September 07, 2021 15:06

  @... Can you please provide a status on this issue? When will it be fixed?

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  Permanently deleted user

  • September 13, 2021 12:47

  Hi mbarylski, 

  It should be fixed... if this is not fixed, please contact us again by email and provide us log files in order to can investigate this further.

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