Can't connect to spotify

November 22, 2020 09:45

Windows 10:

If I drag&drop some spotify songs into Audials 2021 and click "Download now" ... it starts a the spotify app correctly but in Audials I get the error "Could not establish connection with Spotify".

What am I doing wrong? In the started spotify app I can play all these songs normally.

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8 comments

Official comment
Permanently deleted user

November 23, 2020 09:12
Dear customers,

We apologize for the misunderstanding that has arisen.
We will analyze this information/ the problem and as soon as we have an answer for you, we will contact you.

Thank you so much !

***************

Guten Tag,

Wir entschuldigen uns für den entstandenen Missverständnis.
Wir werden diese Informationen bzw. das Problem analysieren und sobald wir eine Antwort für Sie haben, werden wir uns bei Ihnen melden.

Vielen Dank !
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Neil Sneath

November 22, 2020 16:56
Me too. Had this problem a few months ago. Got it sorted. I just wish if it's not broke they wouldn't fix it.
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Neil Sneath

November 22, 2020 16:57
In short the problem is back.
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apr21

November 23, 2020 21:02
Same with me. Everything worked fine for Audials 2018, until Spotify updated (Nov 21, 2020) .

So. I updated to Audials 2021 , hoping this would fix the track info issues and track separation.

Now, Audials 2021 says it can't make a connection to Spotify, even though I'm listening to it at

the moment. I'm guessing the Spotify update has upset the Audials applecart.

All we can do is wait for an Audials counter update......
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DJH42

October 22, 2021 18:01
Presently, I'm unable to connect to Spotify as well. Instead, I get the same aforementioned error message. Tried to make adjustments in "Search plug-in settings" to no avail. Did Audials find a remedy in the meantime?
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Permanently deleted user

October 25, 2021 09:04
Hi DJH42,

Please contact us by email: support@audials.com

We will need further information. Thanks !
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DJH42

October 25, 2021 21:37
Hello,

I'm still running W7 and I use Audials 2019. Until a few weeks ago when I started Audials it would automatically connect to Spotify, the few times it did not I would do it manually by clicking on the link provided by the Audials program. Presently, for some reason, Audials does not connect me automatically to Spotify any longer, not even manually. I verified the settings and they are correct. Never had this problem before....

Thanks.
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Permanently deleted user

October 31, 2021 17:02
Hi DJH42,

There were some fixes/update this week. Please check again and if this issue still persists, contact the support by email: support@audials.com

Thank you for understanding !
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