Audials One 2021-5x recording speed->slow playback

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12 comments

  • Avatar
    Denisa Aleman

    Hy bksupport55,

    please write us to email > support@audials.com 

    We will need more details.

    Thanks !

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    Swanwick Mushroom

    I have the same problem. Recording at 5x from Amazon MusicHD using FLAC 24 bit/96 kHz, playback is noticeably slower than the original.  

    I'll send the details to support.

     

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    deccavox

    Exactly the same thing with me with Audials one 2021. Recording Amazon Music @ x5 using FLAC 44.1KHz recording. What more details do you want? It's obviously a problem. I had a playlist of 107 songs. They were all affected. The next day, I recorded the same list again, same recording parameters, I hadn't even rebooted PC and recordings were perfect.

    I've recorded a few things now. Sometimes above fault occurs. Sometimes not. I'm now using x1 speed which seems to be OK. If I pay for something, I expect some sort of support. I hate unreliability with a product.

    It's not my PC: Win 10, Ryzen 7 2700X CPU, 16GB RAM, OS HDD and recording HDD are independent SSDs. My system records perfectly a live 1080p video stream using OBS @ 50FPS, 10000Kbps so it's pretty nifty.

    So, what more details do you want Mr. Audials?

    Thank you

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    Denisa Aleman

    Hy,

    please write us to email > support@audials.com 

    We will also need some log files more informations about the installed version and others.\

    Thanks!

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    bksupport55

    I'm assuming this is addressed in 2021.0.130.0. Will try recording off Amazon Music at 5x.

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    Eulinky

    Same here. Recorded 5x speed Amazon Music HD in Ultra HD 96000 FLAC. VEEEERRRRYYYYYYY SLOOOOOOOOOOOOOOOOOOOOOOOOWWW. Although I tried again a few hours later and it worked...

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  • Avatar
    Denisa Aleman

    Hy all,

    Our Developers will fix this as soon as possible. 

    Thanks !

     

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    TroyZBoy

    When is this going to be fixed?  I'm having the same issue.  Also, Audials used to convert songs that were downloaded from Rhapsody/Napster, and now it can't even find them, or find downloads from Amazon Music.  It seems like this program is becoming a waist of time and money.  Very disappointed.

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  • Avatar
    Denisa Aleman

    Hy TroyZBoy

    We just released a new audials version with a lot of fixes. Please install it and try again. 

    Should you have more questions or issues, please contact us by email : support@audials.com

    Thanks !

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    bksupport55

    Latest release notes don't mention addressing this specific problem, but will give it a try at 5x.

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    equinoxia

    i am having the same problem...songs recorded with audials at 5x speed are turning out to be very slow when played back.  like the others have said, sometimes it happens and sometimes it doesn't.  it seems random.  i can download a song from amazon music through audials and it will have the problem; the song will play back WAY too slowly.  i can then download the song again from amazon music through audials and find that it plays back properly.

    i have been doing batch downloads of large numbers of songs and absolutely do not want to have to immediately listen to each and every song to make sure it does not have this problem.  it's very frustrating.

    i am using version:

    Audials 2021.0.130.0, built on 12/16/2020
    Streaming Service 3.3.438.0
    Server: prod-asky02.audials.com/
    production_20210325_153938_b50007c3c0fe

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    Denisa Aleman

    Hi equinoxia,

    Please install the latest Audials 2021(2021.0.152.0) version from here and try again:

    https://audials.com/en/downloads

    If this issue persists please contact us by email: support@audials.com

    Thanks !

     

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