Streaming from Spotify

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11 comments

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    Denisa Aleman

    Please open a ticket for the Audials support group.We will need more details in order to solve this problem.

    Thank you for understanding ! 

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    Dandoodle

    Thanks for the reply .  Could you direct me in how to open a ticket please.  - Thanks

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    Dandoodle

    You have instructed me to 'Open a Ticket'

    I can't see anything on the site regarding 'Opening a ticket'

    Please please  please tell me how to open at ticket

    Thanks

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    Denisa Aleman

    You can write us here:

    support@audials.com

     

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    Bonzellee

    I have exactly the same issue. Has this earlier report been resolved? If so, what's the solution.

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    Dandoodle

    I did not manage to get a solution to this.  Audials wanted a lot of information from me which I supplied across several emails including a video showing what happened.  In the end they said that they would pass the matter on and  it would probably be rectified with the next update.  No idea when that will be nor if it will solve the problem.

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    Bonzellee

    It's working for me now. The only difference I can think of is that I had Spotify running previously before trying to connect. This time I connected first (successfully) and then started Spotify.

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    Denisa Aleman

    Hy Dandoodle , please make sure that you have installed the last Audials and Spotify versions. A new Audials update will came this week. If this issue persists, please do not hesitate to contact us on support@audials.com.

    Thank you ! 

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    blue2guit

    Denise, I have exactly the same problem. I reckon Spotify is blocking your software. I am sure many people bought your software to download Spotify music. If you cannot get it to work properly, everyone should get a refund. Please sort this issue out and put out a proper solution to your users.

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    Dandoodle

    Hi blue2guit

    The problem never was fully resolved however, Audials still states that it cannot connect with Spotify which it reinforces with an endlessly looping circle.  The work around that I now use is to open streaming and then hopefully get a sub screen stating that Audials will record what is played through my sound card. I then open Spotify, select and start to play the tracks that I want to record.  Audials does manage to record most of them in their entirety and correctly name the tracks.  However, some tracks do not get named correctly (anonymous recording) and some get split into two separate recordings .  I am therefore getting a partial result but certainly not what I was led to believe when I purchased the product.

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    Denisa Aleman

    Hy blue2guit,

    You can write us here: support@audials.com

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