Drag & Drop Not Working From Spotify

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7 comments

  • Avatar
    Denisa Aleman

    Please always update your Software. 

    You can find the last Audials versions here:

    https://audials.com/en/downloads/software-downloads.html

     

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    Pandemonium1957

    The latest version is the one I'm having problems with. When the conversion is completed there are no album covers displayed. I have gone back to an earlier version from Dec 2019 which is displaying album covers. I have tried the latest update on 3 PC's and is doing the same thing on each.

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    blue2guit

    5 months and no proper reply. I am thinking of asking for a refund, as I cannot get Drag and Drop to work with Spotify, except very very occasionally.

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  • Avatar
    Pandemonium1957

    Have you checked that everything on your PC is up to date Windows etc . I have had similar problems in the past but it is stable at the moment.

    One tip if you are running a VPN disable it.... that will effect it, I have to switch mine off when I'm using Audials.

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  • Avatar
    Denisa Aleman

    Hy blue2guit

    Please write us on support@audials.com

    We will need more inforations. The drag&drop function should work.

     

    Thanks!

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    hilbert-ralf

    Hallo, heute habe ich festgestellt das Audials One 2020 Probleme beim drag & drop von Spotify hat. Das reinziehen funktioniert, sobald ich auf herunterladen gehe hängt sich Spotify auf. Beides Audials und Spotify neu installiert, das Problem existiert weiterhin. Das direkte streamen funktioniert noch. Was ist hier wieder los, ständig gibt es irgendwelche Problem mit der Software? Hat einer schon eine Lösung?

     

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  • Avatar
    Denisa Aleman

    Guten Tag, 

    Bitte schreiben Sie uns auch per Email an: support@audials.com

    Danke!

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