No secure internet connection to Audials servers

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5 comments

  • Official comment
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    Mirela Radu

    Hello everyone,

    unfortunately, the problem here in your case with older Audials versions than Audials 2018 is not the server or streaming service for which our developers could provide further updates, but the Audials client version that's too old for the new Windows update which has been released lately. Since the latest Windows update, our developers no longer support the older versions of Audials, please see our article from here https://audials.com/en/service so, we as support team would kindly ask you, if you want to continue using our products, to upgrade to the latest version of Audials v2019 in order to use it properly. You could download first Audials 2019 version from our website, test it with some limitations.
    If you encounter this issue with the latest Audials 2019 version, then please check our article from here:
    https://support.audials.com/hc/en-us/articles/360003709360-No-server-connection

    We also will open a Support-Ticket for every post to discuss more private details.

    Thank you for your understanding!

    Best regards,
    Alexandra Makkai
    Audials Support Team

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  • Avatar
    emma woodrow

    It seems that CryptoAPI is responsible for this - even though it is listed in my system as being enabled - apparently CryptoAPI blocks services if more than one certificate route exists. There are workarounds listed for this but in order to use them it is necessary to know which is the correct certificate route.

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  • Avatar
    Mirela Radu

    Hello everyone,

    We have good news! The problem that an error is displayed with the message "A secure internet connection to the Audials servers could not be established." is fixed. Please restart Audials!

    We apologize for the inconvenience and thank you for all the information that has been provided to help us with the research and solution.

    Best regards,
    Alexandra Makkai
    Audials Support Team

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    mathewwboarman

    Hi... how has this been fixed? 

    My system has only developed this fault in the last few months.  How can I fix it?

    thanks

    Mathew

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  • Avatar
    Denisa Aleman

    Hi mathewwboarman, 

    Please contact us by email at support@audials.com 

    Thanks !

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