Audials doesn't recognize iTunes installation

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kyahgirl

• March 16, 2019 14:53

hello, I am using Audials Tunebite 2018 (2018.1.51200.0). I want to convert an audiobook. When I click 'audiobooks', an error message comes up saying iTunes must be installed, along with a link to the download page. Well iTunes has always been installed. I updated it and audials yesterday and rebooted as well as re-installing the audials drivers and doing a reboot. Nothing works. 

 

iTunes works independently but there is no connection between the two programs. Please advise me on steps to take to help audials recognize iTunes on my Windows 10 pc. 

thanks,

Laura

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  Andreea

  • March 18, 2019 07:34

  Make sure that you have installed the latest version for iTunes for Windows from here: www.apple.com/itunes/download/ and not from Windows store! that should really help! 

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  ewow

  • May 02, 2019 14:03

  I have the same problem (also audials 2018). And your link doesn´t help either.

  Ich habe das gleiche Problem mit audials 2018 - und der Link hilft auch nicht.

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  Andreea

  • May 03, 2019 10:26

  Hi ewow, could you contact support and provide them your Audials complete version number, a few screenshots illustrating the problem and also the iTunes installed version?

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  lilcricket08

  • January 05, 2020 15:03

  I've got the same problem. I have Audials One 2018 and am getting the same error message even though I have the latest version of iTunes installed.

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  mboehm1

  • February 02, 2020 04:16

  got the same problem, iTunes is not shown in my export-posibilities

  => What do I have to do to get this back working?

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