Amazon Video App Detection

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hankjr73

• July 27, 2026 10:40

Video just started to not be detected and start recording in Amazon app. Starts in Edge but only gets 720p. Was able to get 1080p in app but now won't detect video.

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  timo42here

  • July 30, 2026 05:11

  Hello,
  
  That sounds frustrating. A few things you can try are restarting the app, updating it to the latest version, clearing the app cache, or reinstalling it. Also make sure hardware acceleration and DRM settings haven't changed. If it still only detects 720p in Edge and not at all in the app, it may be a recent app bug or compatibility issue. Hopefully the developers can investigate and release a fix soon.

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

   

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  hankjr73

  • August 03, 2026 00:53

  To make my issue a little clearer. I can use direct recording to get the Amazon app to detect video and record. The issue is, I previously was able to use Amazon Video preset in Edge. Open the Amazon app. Close edge and video would detect video and start recording. Now it does not. Using the preset was beneficial to record the subtitles. Just not sure why it doesn't detect the video stream now and have to use direct recording instead.

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  Thane Guiver

  • August 12, 2026 00:23

  well I have the same problem now, and there is more to it, subtitles' aren't being recorded. Its turned int a bit of a mess. Error reports seem to just disappeared you never get any feedback. 
   

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