Wrong colours after recording from netflix; Blue Faces

August 06, 2024 05:56

Hello

After recording movies from netflix, the colours of the movie are wrong. Faces of the actors are blue ... (Windows 11; Audials 2024).

No different which settings are chosen ...

Please find a solution!

Comments

11 comments

Official comment
Mirela Radu

August 12, 2024 10:37
Hello,

in the meantime, the bug was fixed.

Please restart Audials and try again.

Thank you for your understanding and support.
Comment actions Permalink
Mirela Radu

August 06, 2024 12:08
Hello,

to help you further, we need more details! Please contact the support team at support@audials.com

Thank you!
0

Comment actions Permalink
Berni2705

August 07, 2024 06:15
I made an update for audials yesterday and reset all settings to standard.

Now it works correct.
0

Comment actions Permalink
dsarti

August 08, 2024 00:15
I am also having the same problem netflix is also having dificultu loading video, I have to refresh the page several times
0

Comment actions Permalink
Berni2705

August 08, 2024 05:31
dsarti

To refresh the page ist normal. I must do it also now, as the recording works.
0

Comment actions Permalink
zoyashah41306

August 10, 2024 07:06
Custom fridge magnets I am also having the same problem netflix is also having dificultu loading video, I have to refresh the page several times
0

Comment actions Permalink
johndirect

August 11, 2024 19:19
- Ensure you have the latest version of Audials 2024. Software updates often include bug fixes and improvements that might resolve your issue.
- Check for updates within Audials or visit the official Audials website. Njmcdirect
0

Comment actions Permalink
aloxuilen

August 16, 2024 19:04
pmp training I am also having the same problem netflix is also having dificultu loading video, I have to refresh the page several times
0

Comment actions Permalink
merryray

August 22, 2024 18:02
It sounds like you’re experiencing an issue with color distortion after recording content from Netflix. If you’re seeing incorrect colors, such as blue faces, it might be related to several potential issues. marykayintouch login
0

Comment actions Permalink
SPDY0815

August 25, 2024 08:01
Hi,... where can I update to this version. I see in the changelog the blue colors are fixed on 6th of august. But my version is from 5th.

The Version on the Webside is also from 5th of august.
Or don't I see something?

My Version: Audials 2024.1.64.0 vom 05.08.2024
0

Comment actions Permalink
Mirela Radu

August 26, 2024 11:06
Hi,

the latest Audials Version is:

Audials 2024.1.64.0 vom 05.08.2024
Streaming Service 3.3.902.0
Server: prod-asky07.audials.com/
tag_production_20240816_2_98f34f475c0c

The Update is normally installed automatically in the background.

Please get in touch with the support at support@audials.com

Thank you!
0

Comment actions Permalink

Please sign in to leave a comment.

Comments

Didn't find what you were looking for?