New Netflix problem?
Windows 10 Home 22H2 Build 19045.4651
Audials 2024.1.59.0, built on 6/18/2024
Streaming Service 3.3.897.0
I have been recording Netflix successfully until July 29. Now when I start a movie to record, I get the red Netflix activity spinner but the movie never starts. This happens with both the internal browser and the Edge browser. This evening (July 31) I got a message at the bottom of the Audials Movie screen that Microsoft Edge Webview2 might not be installed correctly. I installed Webview2 but Audials Movie still fails to detect the movie.
Any ideas?
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Official comment
Hello,
indeed the recording from Netflix doesn't seem to work anymore (since Saturday in our case) if 1080p is selected, or if 720p is selected together with 5.1 sound option. If 720p is selected with stereo output, everything should work fine. Audials developers are already investigating it, once a solution/fix is found by them, an update will be released.
if you have other Netflix issue than this one, you should write at support@audials.com, share with them the used recording settings, used browser, provide them a few screenshots and send them logs for further investigation.Comment actions -
Hi
Webview2 is a Microsoft component needed by Audials ... even if you would try to install Webview2 manually it does not work? either from the Audials installation folder or from Microsoft website? https://developer.microsoft.com/en-us/microsoft-edge/webview2/
have you tried to restart your system? have you started Audials as an admin? make sure that once you do a recording, or you restart Audials, in Task Manager there are no several Audials processes listed ...
have you updated your Edge browser? Does the recording using Chrome or Firefox as browser as a workaround work for you? -
Hi, I have the same problem, worked like a dream until 2 days ago. Now I get Netflix login - menu page but if try to play, record, just get never ending wheel.
Netflix works fine in chrome- Tv etc, But audials doesn't have any program control over it. It will record one long stream but no episodes.
Have tried all above. Help! Anyone please.
Graeme
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Sorry, I should have given more information in my original post. A bit long, but here goes.
I can still record from Amazon and YouTube, but not from Netflix.
I run Audials as admin and select the Netflix "button" on the video streaming page. Capture settings are:
Player - Netflix Website
Web Browser - Internal
Speed - Normal (1x)
Resolution - 1080p
Ads - Skip
Audio - 5.1 surround
Subtitles - From Netflix
GPU encoding - Nvidia
Frame rate - Automatic
Audio only - off
In the main options menu, the setting is to convert to MP4 H.264 original quality.
I have been using these settings without any problems until Thursday 29th, when the failure started. I tried to record a couple of times on Thursday and Friday. Recording did not work. Saturday evening I got the message at the bottom of the Audials window that Microsoft Edge Webview2 might not be installed correctly. I installed Webview2 and restarted the PC. After the installation, the Webview2 error message stopped displaying, so I assume the Webview2 installation was successful, but recording from Netflix still fails. Windows 10 updates are current. I checked Microsoft Edge this afternoon (Thursday August 1), and it needed an update. I did the update and restarted the PC. Netflix is still failing after the update.
When I start the Netflix operation, the internal browser opens. I do not know if this is normal, but the Netflix site displays for a couple of seconds, then the browser goes black for a couple of seconds, then the Netflix site is displayed again and remains. I can still browse the movies and open movie information without problem. When I click on play to start a movie, the red Netflix activity spinner starts and remains on the screen. The movie never starts playing. This happens with the internal browser, with Edge and with Chrome. When I try Firefox, the movie starts playing in the external browser but Audials does not appear to detect it and does not record. When Audials is not running, I can play Netflix movies in all of the external browsers without problems.
As suggested, I took a look at Windows task manager. When Audials opens, task manager indicates 1 process. When I launch the internal browser, multiple processes are shown. When I close Audials, there is still one process running in the background. I killed the remaining process, then ran Audials again. The failure is still there.
Everything was working fine until last Thursday. I do not know if Netflix changed something or if it is a problem with my system.
Thanks - Charlie------------- UPDATE --------------
Now I am really confused. Tried recording again. Internal browser and Edge still fail the same way. Now Firefox and Chrome are working but only at 960 X 540, not 1080p. 1080p was working fine before. ???????
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Same Problem Here -*not my home login, at my workplace now. I use the sharewareonsale verion here mostly for music to fly under the radar. :-)
Anyway at home on the full verion Netflix is just a spining activity icon. It has been a number of days now. I kept expecting to see an update notice when I opened Audials there. Just completely removed Audial 2024 Ultra using Revo, so nothing would be left behind last night. Then reinstalled...reactivation, reentered all my streaming credentials but sigh no change for netflix. Well, now that I'm sure I'm not the only one experiencing this frustration I hope we'll see that update soon. I'm amoung the 'Playon' lifetime license holders who got burned when they changed service models and left us in the lurch. No refund, no upgrade to thr new service platform. First sign something was up was the lag in updates that then stopped all together. I keep upgrading Audials each year, even going Ultra version this time. Hope I'm not seeing history repeat itself.
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Custom drawstring bags Now when I start a movie to record, I get the red Netflix activity spinner but the movie never starts. This happens with both the internal browser and the Edge browser. This evening (July 31) I got a message at the bottom of the Audials Movie screen that Microsoft Edge Webview2 might not be installed correctly. I installed Webview2 but Audials Movie still fails to detect the movie.
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I had the same problem: "Webview2 might not be installed correctly". I was able to resolve the issue by running the Evergreen Bootstrapper that can be found on this page: https://developer.microsoft.com/en-us/microsoft-edge/webview2/?form=MA13LH
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I have been recording Netflix successfully until July 29. Now when I start a movie to record, I get the red Netflix activity spinner but the movie never starts. This happens with both the internal browser and the Edge browser. This evening (July 31) I got a message at the bottom of the Audials Movie screen that Microsoft Edge Webview2 might not be installed correctly promotional beach towels . I installed Webview2 but Audials Movie still fails to detect the movie.
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the issue could be related to the integration between Audials and Microsoft Edge WebView2, which is crucial for recording from streaming services like Netflix. Since you already installed WebView2 but are still facing issues, try the following steps:
Check for Audials updates: Make sure you have the latest version of Audials installed, as updates often fix compatibility issues with streaming services.
Reinstall WebView2: Fully uninstall WebView2 and reinstall it to ensure it's installed correctly.
Clear browser cache: Clear the cache and cookies in both Audials' internal browser and Microsoft Edge.
Disable hardware acceleration: In Audials and Edge, try disabling hardware acceleration, which sometimes interferes with video playback and recording.
Restart system and check permissions: Restart your system after making these changes and ensure Audials has all necessary permissions, including access to the browser.
These steps may help restore the functionality for recording Netflix using Audials.
If the issue persists, contact Audials support for further assistance. @DGME
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