Can someone explain what an "internal browser" is?

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SJMaye

• February 13, 2024 10:23

I am confused.  Each time I record it says I am using an internal browser.  I put in a support ticket for missing frames.  They ask me to switch to a supported browser.  I don't know what type of browser the "internal browser" is.  

Can someone explain?

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  Mirela Radu

  • February 13, 2024 13:26

  Hello,

  the internal browser can be found here for example:

   

   

  and it is a browser in the Audials software. 

   

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  SJMaye

  • February 13, 2024 13:40

  Thank you.  I am new to Audials.  That is all I have ever used, so far.  Is that the safest one to use?  In what cases would I need to use the other browsers; Chrome, Firefox, Netflix?

  While I may have your attention, but not quite on topic, can you explain why Amazon recordings are all at 1280x720?  I assume this is not a setting I made in Audials, but just the aspect ration of the movies on Amazon?

  

   

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  johnreeves2

  • February 14, 2024 02:25

  That's correct, its Amazon's settings

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  SJMaye

  • February 14, 2024 07:46

  Thank you, John.  

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  Mirela Radu

  • February 15, 2024 08:07

  Hi SJMaye,

  all available Browsers are safe to use. There are no special cases in which it will be ,, mandatory,,  to use a specific browser, it is just a thing of preference. 

   

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  SJMaye

  • February 15, 2024 08:19

  Hello Mirela,

  Using the internal browser is so convenient I cannot see why or in what circumstance I would use anything else.  Unless for some sort of workaround only another browser could perform. 

  Are there times when only the use of a browser other than the internal one is required?

  Can I start a recording on Chrome and continue using the internet on Edge, for instance?

   

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  johnreeves2

  • February 15, 2024 15:32

  I stopped using the internal browser last year because I noticed for some reason it was recording at a lower quality than using my normal browser. I did a comparision of the same recording to verify and my normal browser was recording at 1080 while the internal browser was at 720.

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  SJMaye

  • February 15, 2024 16:56

  John,

  Thanks for sharing that.  I hadn't thought to check between the two.  I will try that out now.  When using a browser like edge or chrome can I have one Edge window with Audials running in minimized mode while using another browser window (not tab) to surf the internet?

   

  Steve

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  johnreeves2

  • February 15, 2024 19:20

  Its best not to. Recording takes up a lot of processing memory and by doing other things may cause skips and errors.

  One other thing I found out, my standard browser was Firefox. About 4 months ago I noticed it would not record correctly, I'd get an error message of 'missing frames' on each recording. I then tried Edge and works perfectly. No idea why.

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  SJMaye

  • February 15, 2024 19:46

  I just tried using the Edge browser recording off Amazon Freevee.  The resolution I got was still 1280 x 720.  I need to continue experimenting.

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