Audials 2024-Ultra/Win11: Some Recordings not recognized

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katzenkreis

• November 19, 2023 18:12
• Edited

At the Moment I'm capturing IMAX-Enhanced Marvel-Movies with individual Recording Settings.

But 2 Movies won't work. The Recording ends with no Error Messages. But I can't play/open  them. Doesn't matter which Player. Also in the File-Details there's no Aspect Ratio mentioned.

I have tried several times, but without any success.

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• Official comment

  

  Mirela Radu

  • November 21, 2023 13:10

  Hello,

  please contact the support team via email: support@audials.com so that we can check the situation and help you further.

  Please send us the following details:

  - your Audials complete version number
  - which recording method have you used?
  - name of the movie you tried to record
  - used browser version
  - send us a few screenshots illustrating the steps you follow and also illustrating the problem, leaving the entire desktop visible

  Thank you!  

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• 

  Oz

  • November 28, 2023 14:03

  Just recently I purchased Audials One 2024. I use the screen recording method. Everything was going fine until recently.  I record only sound but not the picture.  I believe the last Audial's update did something but i can't be sure.  Oddly enough, there is no problem when I record from a DVD, just from the websites i visit.

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