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15 comments

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    BlackCoffee

    I have a problem completing the join using the internal browser. I have tried both Amazon and Paramount. Everything still works fine in Audials 2023. It looks like it is recording, I get "finished." But then it fails when it attempts to join.

     

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    Watchman

    Mine is failing also. The 2022-2023 when it failed they pointed to Malwarebytes or any ransomware software, but both my Malwarebytes, and Kaspersky was deactivated.  I was recording from Youtube, and it failed to join. I tried doing screen recording with detect and after stopping the recording process it failed also.

    Windows 10.

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    BlackCoffee

    It turned out to be the default format for video. It did not use my previous settings and picked the new web movie format. I reset all my recording formats and it works fine now.

     

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    Watchman

    I have tried resetting the format, and in browser and direct recording auto detect, and multiple browsers without any success. Audials support needs to find a fix, or this software is useless for recording.

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    reeper1606

    Same here just bought it and I´m very disappointed that every recording fails within 4 mins... What is this?! If they not fix it fast I want a refund

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    louy

    I have the same issue with the trial version not exactly a warm fuzzy feeling for this software.

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    Mirela Radu

    Hello,

    the problem was already fixed. Please make sure that Audials is up-to-date. If you still have these issues, please contact the support department at support@audials.com). 

     Thank you! 

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    Watchman

    It has not been fixed!! Please stop being disrespectful and posting it has been fixed when you still have people posting it does not work. All it will do is drive customers away from Audials. Enough is enough, fix the problem.

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    louy

    I just tried it again with a new download same results not a warm fuzzy feeling with this product with a demo version.  I did contact support a month ago no reply or results think I'll move along thanks 

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    rjopicard

    Just upgraded to 2024...2023 was working fine...but upgrade Video recording is NOT working...error ("connecting...failed")...this happens with Any Video Source/Video Quality/Recording method...New Version is supposed to be faster...HAH...upgraded because 2023 was SLOWER than 2018...Its seems Audials Is retrograding...IF we get an update for this issue and speed is not improved I will not be upgrading any longer...In the past year I have been using free Video download software that is faster and more reliable...only using Audials for music recording and music conversion...that will soon stop as there a lot of good free programs that do this...Audials appeal was I had one App for these three activities...which is all I use for...

    ****Follow up****Just downloaded latest Update...still no recording

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    Dieter670

    I am also having trouble with video/audio recording. It starts normally, but after the recording it says "failed".

    I've been looking for a way to fix this, and I am having no luck. Just "failed".  There was an update this morning, which doesn't appear to have addressed this particular issue.

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    midcorestudios

    Same here, updated to 2024 even upgraded to ultra.  So far it's been a waste of money.  I've spent more time trying to get it to record when i could have just watched the movie directly.  1X works 50% of the time, but if i go any faster or use parallel then all bets are off, either it fails or it never starts.  resource usage usually sits at 100% according to audials, even though task manager shows maybe 30% usage on the system in total....this is beyond frustrating.

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    mariahcarey

    Some recording issues may be related to hardware acceleration. Try disabling hardware acceleration in the Wordle Audials settings or your web browser (if you're using a browser to access CBS videos).

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    rjopicard

    Is there anyone from Audials support reading this thread...???...I am still not able to record...really annoying that we seem to be ignored AND I am getting Upgrade promos for a product that doesn't work for me now...!!!

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    rjopicard

    ***Update***Resolved***

    Contacted Audials support...Andrea from Support ran point on this issue...I couldn't record Youtube Videos...turns out I did not have YOUTUBE-DLL.EXE in the folder...

    • C:\Program Data\Audials\Audials 2024\Pluginsmanager\external downloaders\

    Had to change a setting In Options\Music Services\...to "Capturing method;Download"...

    Strange that a music setting would affect Video recording...but it worked. Don't have any Streaming services so cannot say if I would have an issue recording them...

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