Audials Movie 2023 only creates MP3

Good morning,

I've had a huge problem for a week: Audials Movie 2023 now only creates an MP3 for each recording.

The version is up to date, the "Audio Only" option is OFF. It happens on all channels (Disney, Amazon, ARD, ZDF ...) and both with the internal recorder and with various browsers. I've checked and reinstalled the options X times, to no avail.

Funnily enough, I also have a version of Audials One 2022 on the same computer, it runs without any problems.

I've also contacted support, so far no response

It would be really great if someone had an idea.