download a second time from tidal

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    Mirela Radu

    Hello,

    In order to help you further properly please send us the following details ( please contact us via email at support@audials.com ) :
    - your Audials complete version number
    - your Tidal complete version number
    - used recording method: drag and drop( normal, high, Hi Fi or Master ) / record while playing ?
    - send us the album/playlist link so that we can test with the same details
    - send us a few screenshots illustrating the steps you do and also illustrating the problem, leaving the entire desktop visible

    Thank you!

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