audials 2021 unuseable

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    Denisa Aleman

    Hy adamf63

    Please contact us by email : support@audials.com

    We will investigate this further. Thanks !

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    adamf63

    Why are you making me jump extra hoops?  How is contacting through you through email an improvement over how I *just* contacted you?

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    chef3

    I can only speculate. Denisa reported as us. But her profile is configured as private. So she wants to sugest that she is of the publishers support. But why the hell would the support service be private instead of officially disclosed of being related or affiliated with the publisher? And speculation is the policy seeming to be desired and preferred by the publisher. So my speculation is that the support service wants to justify its staff needs by counting every service request as often as it comes in per support channel. So if you enter it via the web form on the publishers web site and another time via email, it will be counted twice although it is one request. The service standard ITIL in contrast doesn't make such a distinction and wants such a request being counted once, regardless how many channels are offered and used.

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