Audials Driver Error

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    irgraham

    Seems similar to the problem I am having. My Audials 2019 stopped working recently (not sure when, but there have been a few Windows 10 updates in the meantime). Won't record Video Streaming (YouTube, either through the shortcut, or pasting the video URL), or Music Streaming (current Spotify app, or "other source" or "continuous recording". Appears to capture (file size value increases), but no recordings available in the recordings list, or in any of the designated storage folders. Uninstalled and re-installed Audials (2019.1.6.0), and restarted PC. No improvement. Got the "driver error" message, so re-installed the drivers through the Settings dialog. Restarted everything again; still not working. I am stuck. Have diagnostic log files available. Anyone else with similar problem?

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    Denisa Aleman

    Hy alt1231,irgraham

    Please try to reinstall all drives, like here:

    https://support.audials.com/hc/en-us/articles/360015927679-Troubleshooting-Drivers-help-for-all-driver-related-issues-

    If this does not help, please contact us by email to investigate further: support@audials.com

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    audials_jo

    win8.1 64 bit Vers 2021 sowie 2020 nicht möglich Treiber laden <-> keine Bildschirmaufnahme möglich

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    alt1231

    I dont get that tab to enter drivers manager i just get the tab to reinstall driivers

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    Denisa Aleman

    Hallo audials_jo,

    Danke, dass Sie sich die Zeit genommen haben, dies mit uns zu besprechen.

    Dieses Problem ist uns bekannt. Unsere Developers werden es so schnell wie möglich beheben.

     

    #alt1231 

    Yes, than reinstall al drivers and try again. If you also have Windows 8 installed, the driver installation will fails. There are some general problems with the dirverinstallation on windows 8. Our developers will fix this as soon as possible.

    But, for sure and for more details, contact us by email:  support@audials.com

    Thanks !

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