Audials One 2021:Custom Video Profile Configuration Not Sticking

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8 Kommentare

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    Permanently deleted user

    Hy bksupport55

    Please also contact us to email :> support@audials.com

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    soppdk

    Hey bksupport55, did you get this fixed? i have same problem

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    VOD_NAS

    I have the same problem.

    And its is not limited to MP4 Container and H.264 it also happen's at MKV container and H.265 and all combinations of this.

    There is also another bug: after modifing a custom profil and saving it, the profil is no longer selected, instead one of the basic profile got selected...

    Even worse: even if you reselect your custom profil, as soon as you got back to the main window of audials movie, you find a basic profil selected at the bottom line of the window... You can click on it and reselect it forever, as soon as you are back to main window a basic profile will be selected.

    So at the moment its impossible to actual use your custom profiles: it always loads the basic profil from which your personal profile was derived.

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    bksupport55

    The issue is still happening for me. I have the latest update.

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    soppdk

    Bksupport55. Did the support not fix it for you?

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    Permanently deleted user

    Hy all, 

    We reported some bugs in this area. Our developers will fix them as soon as possible. 

    For more details, please contact us by email. It is much easier to collect informations and to forward them to our QA/Development team.

    Thank you for understanding !

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    Bred1982

    having the same problem. bought the software just today.it´s way beyond annoying that this does not work.

    but to be sure: if I configure a custom profile I should be able to record Disney+ in 1080p or even 4k, right?

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    Permanently deleted user

    Hi Bred1982,

    The maximum resolution which Disney+ or other source will stream depends on the content. Some content is just never - in no browser - available in 1080p.You can check current resolution by pressing ctrl+alt+shift+D in Edge).

    For Disney+ we don't have any ways to affects its decision what resolution to use. Disney+ decides itself - if you are lucky - you can get FullHD. Sometimes, for some movies. But that's not because Audials did something for it, just because Disney+ decided to allow FullHD for you. You could try with different browsers. I was able to record some movies in 1080p from Edge chromium and Chrome.

    For more informations, you can also contact us by email: suppor@audials.com

    Thanks !

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